Cricket Wireless Reviews and Complaints

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Cricket Wireless Reviews

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  • Terrible Wireless Company



    Over the past few months, I have fought with this company hand and foot.. I was not satisfied with the company nor the service! I am entirely sure how a PREPAID company can lock a cell phone for usage with another service provider, especially when the cell phone was with the provider I want to switch back to? Once I finally got someone that could help, and that admitted that there was a lock on the phone, which I was told they CAN'T lock phones, that there is no way anyone could help me until 3-5 business days... When ANY other company helps you on the spot.. More...
    (Mobile Phones)
    cheetah33's Picture   cheetah33    0 Comments   Comments
  • prepaid account



    I paid for a prepaid account. I could not get service even though I was promised I could get it. Now I cannot get a refund. I had to go back to Verizon. Now I am out of $154 for a phone I cannot use because the one tower in my area does not work from my address. Got 2 phones from cricket in Winder Ga. Was told I would get service. Showed me map. Got home tried to call .Got message (emergency call only) I immediatyely went back to Cricket. They removed and replaced Bat. Went home Same problem.Found it does this when no signal. Back to store and asked to return it. Told I need to go... More...
    (Mobile Phones)
  • Outstanding Worker



    I walked into Cricket to look at phones there was one worker that stood out his name was Nicholas he was very helpful from the time we walked in his customer service skills were amazing unlike the other. Even though we didn't buy anything his overall personality and energy made me want to stay. He was accommodating in the fact that he kept trying find ways to help with make my pay easier the wallet. But the most astonishing part is it was his third day on the job and he was already making me a regular customer. During the week I had seen him walking to and from handing out flyers to... More...
    (Mobile Phones)
    meech5389's Picture   meech5389    0 Comments   Comments
  • Over heating Alcatel 4 phone



    Let's see... Bought the Alcatel 4 because the 3 was great other then the power button stopped working.. but anyways got the Alcatel 4 the same day that I got it the phone broke down and wouldn't turn back on.. finally got another on and I didn't let want to let it die because I didn't want the same thing to happen.. but then I noticed that the phone was dying really fast so I finally let it die.. charged it all the way up and the next day did the same thing.. so I went back to the store. Told me that I would have to do a warranty claim. Which means I will be with out the... More...
    (Mobile Phones)
    Jalesabeaty89's Picture   Jalesabeaty89    1 Comments   Comments
  • Cricket:Bridge Payment



    I HATE CRICKET WIRELESS!!!!!!!!! I just got off the phone with one of their customer service reps who did not speak English very well. I explain that even though I was on Bridge Pay; I needed to extend the payment of $62 until January 31st because my son has a medical condition that I need to have my phone on so that I can reach his doctors. Well of course the customer service rep stated that there was nothing she could do. So now if my son has an episode I have no way to contact his doctor. Do not have a home phone.ill More...
    (Mobile Phones)
    Lucy159's Picture   Lucy159    0 Comments   Comments
  • Cricket phone disconnected, then asking for a re connection fee



    I have had a cricket account with two lines for a couple of years now, paying on auto pay each month. In September 2016, the auto pay did not go through (the card on file is still valid and working fine) and the phone was dis-connected in October. After calling to figure out the issue, a manual payment was made, the phones were switched back on and the auto pay was supposed to be reset. This month, the phones are disconnected and the account is de-activated. They now want a $75 reactivation fee. The help desk person was difficult to understand and borderline rude. When I asked to speak to... More...
    (Mobile Phones)
    emurphy13's Picture   emurphy13    0 Comments   Comments
  • Cricket Wireless- WORST COMPANY EVER!



    DO NOT GIVE YOUR BUSINESS TO CRICKET WIRELESS- horrible company!!!! I hate them so much I will tell everyone I know to stay away from them. If you currently have service with them, I would change it. I called THE NIGHT BEFORE my phone bill was due and went through their automated system. They charged my card TWICE- $94 was taken out of my account- twice what I owed them. I put them on a 3 way call with my bank trying to get the extra charge dropped... The funds came out of my bank- but they told me the transactions failed. I need my phone on, so yesterday I gave them pretty much my last... More...
    (Mobile Phones)
    jperuskie's Picture   jperuskie    0 Comments   Comments
  • Cricket not wanting to refund me my money



    I am not a cricket customer however my son 9th Birthday was approaching and I wanted to get him a cell phone so I decided to go with cricket, boy was that a bad idea. I purchased a iPhone online and when checking out you have the option to opt for 2day shipping. Well when I never received a email informing me the phone was shipped out I decided to give them a call to ask wat was going on, the reps have very bad customer service. They informed me that the phone has not left the warehouse yet, now if I was not trying to surprise my son for birthday and was under the impression there was a... More...
    (Mobile Phones)
    Arielle1788's Picture   Arielle1788    0 Comments   Comments
  • Cricket Robbed my account of 7 total payments and I only owed 1 of $50.00



    I processed a 1 time payment for Cricket Wireless of $50.00 and they have managed to take out 7 payments all together of $50.00 a piece. I contacted my bank yesterday with Richard from Cricket Wireless on the line and spoke to a Manager by the name of Jess. Jess refunded my account the 6 payments that were not suppose to come out.. Between 3-4am this morning I received text alerts from my bank informing me that Cricket had taken the 6 payments again and causing my account to overdraw again.. I have been on the phone all morning with Cricket and my bank and each company places the blame on... More...
    (Mobile Phones)
    Veryupset0514's Picture   Veryupset0514    0 Comments   Comments
  • Horrible Cricket empolyees



    I purchased an Alcatel Idol 3 phone from my neighborhood Cricket store. The first thing I noticed is that this store was "run" by a few girls maybe in their early 20's, if that. The one that helped me hardly knew what she was talking about and the 'manger' didn't know much more. I was told that I had a 7 day BUYERS REMORSE time if I wanted to exchange the phone or return it. I went in on the 7th day to exchange the phone because of a few things I HATE about it. The girl in CHARGE told me that no one there could help me with either the exchange or return... More...
    (Mobile Phones)
    poopdeck62's Picture   poopdeck62    0 Comments   Comments
  • No refund on double payment they had me make or no credit



    I have two phone on one account one broke so we had to make a claim the same day we made a payment it was Sept 2, 2015 the inside said his phone is on back order every week I have called And we still don't have a phone it supposed to still be on back order after a month OK it's now Aug 2, when we paid our bill Sept 2nd we ask if we need to Just pay for one phone until we get the other phone customer service said we need to plunder both on one account 134 dollars she said what we don't use will be credit to my account I have had a couple times the customer service was very... More...
    (Mobile Phones)
  • Terrible service since AT&T merge



    I have been with Cricket since 2010& I've never had so many problems til the merge. The bridge pay program is a rip off now& I'm letting you know that you have lost a customer. I have 2lines with you guys& I'm taking both services elsewhere next month. I keep having issues every couple of months which always leave me feeling like I'm not a valued customer. I have been with you guys for 5 1/2 yes&obviously that doesn't mean anything to you. I've stayed loyal to Cricket but I never get the same in return. Very disappointed & dissatisfied More...
    (Mobile Phones)
    ZMiller's Picture   ZMiller    1 Comments   Comments
  • Cricket Bridge Pay



    I've been a loyal Cricket customer for years and really haven't had many problems until they merged with AT&T. I recently did a bridge pay and got ripped off. I paid twenty dollars July 10th and went in a Cricket store on the 18 to pay the remaining 40. I was blindsided and shocked to find out that I had to pay the entire 60 to get my account of suspension. Bc I didn't pay the remaining balance by the 17th my earlier payment was forfeited and my account reset as if I hadn't given them anything. Which really wouldn't have been a problem had i been informed of... More...
    (Mobile Phones)
    ESoneluvhica's Picture   ESoneluvhica    0 Comments   Comments
  • Cricket Wireless I must be THE LUCKY ONE BASED ON ALL THE COMPLAINTS



    I joined Cricket December 2014 BYOP Sony Z Ultra C6806 in South Florida. I have never seen so many complaints and I feel lucky because based on the price and service received I am a happy customer. It is a non customer service oriented company I am assuming due to so many complaints. I personally only use online account and chat for any service needs or changes I never call and use the support feature faqs to gain knowledge on the internet and forums. I have never had a billing problem and I am always connected LTE 90% and HSPA 10% for data and voice a couple times dropped calls inside... More...
    (Mobile Phones)
    panthdave's Picture   panthdave    1 Comments   Comments
  • I was lied to directly to my face



    I am travelling in the USA and needed a SIM card that could give mea lot of data. I was told by the service agent in the cricket store in Central LA on Wilson & Wilshire that I could buy a SIM card and be charged $60 for free calls and text as well as 10GB of data that I could use up until my data ran out, no matter if it exceeded a month. So I bought it and after checking my account and having a discussion with a cricket represent ice over chat, it seems that I have been directly lied to in order to be sold a product that doesn't exist. I have photos of this conversation as well... More...
    (Advertising)
  • phone not repaired



    I took my phone to the cricket store because my phone quit working properly. The lg l70 phone would start then recycle off then back on constantly. The cricket store looked at the phone and couldn't fix the issue. The store clerk checked the phone for damages as well to make sure there was no water damage. The store clerk then dialed cricket warranty and I made a warranty claim. I had 5 days left on the manufactures warranty. I received an email with a RA number and shipping label. I sent my phone back the same day. I waited 5 days then contacted cricket warranty and was... More...
    (Mobile Phones)
  • Cricket won't sell me a phone



    I've been trying to buy a moto e from the Cricket website but it won't let me. Cricket demands a street adderss for shipping and demands that the credit card billilg address match this address. All of by credit cards bill to my PO box so the Cricket website won't sell me a phone! Also, because their brick and morter stores demand an activation fee I WILL NOT buy a phone there! Why would I pay a fee for something I can do online for free. Come on Cricket, pull your head out, you're missing out on customers! More...
    (Mobile Phones)
    vorath's Picture   vorath    0 Comments   Comments
  • Service Contract Sucks



    I purchased an Ootimus L70 LG phone about 2 weeks ago. Microphone never really worked, took it in and told to leave the Wi-Fi and Data on. Still worked sometime, sometimes not. Took it back for replacement and told only 7 days for replacement because I DIDN'T purchase the $7/month service policy. At the end of the year that's some $25 more than I paid for the phone. And that Sucks. If I can't get satisfaction I will never use AT&T (who owns Cricket) again. Straight Talk (whom I left) never gave me any problems like this and the phone was new. I honestly believe the... More...
    (Mobile Phones)
    Ztrem's Picture   Ztrem    0 Comments   Comments
  • SIM card activation.



    Ok . Today at Walmart mart we bought a SIM card for the bring your own phone. Ran home to activate it. We live in a newer plan, so after entering our info. We hit submit button, it tells us, that the address isn't right( it's still not in some databases it's a new construction) it won't let me proceed. So I call the number give the cricket rep all the info. After 40 minutes on the phone he says let me call you back. Give him my info. Never hear back. Write to customer service. They say go to a store. Drive all the way out to the store. They say there is nothing... More...
    (Mobile Phones)
  • Rebate declined for MIGRATED ACCOUNT!?



    I upgraded from a Cricket 3G to 4G phone, because the 3G network was going to be dropped. Cricket advertised on their website a $50 rebate offer with the purchase of a qualifying phone. I sent in everything requested and several weeks later I get a postcard saying my rebate was declined due to, "migrated account." I'm still with Cricket, have my old number, and only switched phones because I was forced to. How can migrating an account from one phone to another within the same carrier void this rebate. It makes no sense. This is highly irresponsible false advertising. More...
    (Mobile Phones)
    helix3912's Picture   helix3912    1 Comments   Comments
  • LIARS & HORRIBLE CUSTOMER SERVICE



    HORRIBLE CUSTOMER SERVICE AGENTS THAT LIE!! I have been a faithful and loyal customer with multiple lines. Back in January 2015 I was switched from the old service to the new one. In the new service I was not longer able to receive Mauve music. I called and was told that in order to get my music that I had purchased and downloaded that I had to switch to Deezer music. Since I was upset & dead set against it I was told that I would receive the Deezer music for free for 90 days. So please tell me why in the world am I being charged for it now. Since I refuse to pay for the Deezer my phone... More...
    (Mobile Phones)
    bluediva72's Picture   bluediva72    0 Comments   Comments
  • LIES & HORRIBLE CX SERVICE



    I have been a loyal customer of Cricket for 6 years. Back in Jan. 2015 I was switched from the old cricket service to the new cricket service. When they switched me to the new service I was told that in order to retrieve the music that I had purchased in Mauve Music I had to subscribe to Deezer Music (their new music service provider). Becasue I was not happy with the switch and not being able to retrieve my music that I would receive Deezer music for free for (90 days) 3 months. So I switched because I really wanted my music. 03/06/2015 I asked to speak to a supervisor when the first agent... More...
    (Mobile Phones)
    bluediva72's Picture   bluediva72    0 Comments   Comments
  • no rebate as promised



    Nov 14 2014 I bought a phone that had $75 rebate. Mailed all necessary paperwork. 1st check: They have my info and in third phase of four. Card does not arrive. I check again and now the rebate center no longer had my info. Many complaints and calls and texts correspondence and no card. No help in clearing up issue. Cricket rep and super both promised checking into it with promise to call following day with something. No calls as promised. I need info of someone I can deal with in resolving this issue. I fulfilled my part: 90 consecutive days of continuous service and monthly... More...
    (Advertising)
  • Lack of customer service



    On January 14th a chat began with your rep from cricket (Josh)between Daniel Price. We have a copy of the transcript to prove that your rep was in error. He was suppose to Suspend the service however he Cancelled the service. We are no longer able to retrieve the original number ( 312 376 6828). On February 22nd called your 1800 number on behalf of Daniel who was on skype as I spoke to a Rosa. We spent over 2hours on the phone explaining the situation and trying to resolve the issue. Rosa was very good at trying to resolve however due to "the system upgrade" which I might... More...
    (Mobile Phones)
    Francescayyz's Picture   Francescayyz    0 Comments   Comments
  • 'rebate" is fraud & scam



    Cricket says they do rebates. They do NOT. Long time Cricket customer is losing his patience. Even wrote corporate. 5887 Copely Drive, San Diego, California 92111 -- no answer yet. Will be building a website like www.Cricket-lies-about-rebates.com. The store blames the rebate center, Cricket support blames the rebate center & rebate center blames Cricket corporate. I will not stop. It is not the $50, it is the FRAUD & it must stop. Rebate center 888-326-6178 in El Paso, TX is a joke. More...
    (Mobile Phones)
  • Don't waste your $!!



    The SIM card required to use Cricket with my Iphone 5c requires me to break the seal on the phone (goodbye warranty). When I spoke to Cricket, they refused to refund me my $40 for a prepaid month with the phone line I didn't even activate. I offered to eat the cost of the brand new SIM card which was still attached in original packaging. Customer service says too bad. I'm out $50.59. Lesson learned. More...
    (Mobile Phones)
    veemonty's Picture   veemonty    0 Comments   Comments
  • cricket phone not working



    I had used cricket for many years and the few times I had problems customer service was torture to deal with never really made me happy at all and of course they give you no email service. I have anxiety and I don't even want to call these places anymore. Anyway despite this continued using their service and now for about 6 months my unlimited phone has not made phone calls or texts much of the time though I continue to be charged for a service I am barely getting..the last 3 months have been unbarely and I just got a new phone I wanted to flash and use but this month I have had almost... More...
    (Mobile Phones)
  • unlock code



    I have been a faithful cust. for quite some time. I did the whole migration thing and later found out that I could no longer use my phone as a hot spot for other devices which I had been doing prior to the migration. I waited the required 4 months and I still keep getting one excuse after another as to why they cant give me the unlock code so I can go to another carrier and More...
    (Mobile Phones)
    nitapita's Picture   nitapita    0 Comments   Comments
  • Cricket Wireless



    Don't do business with this company. I had 2 lines with company and cancelled one line after we had prepaid for the month. In spite of the fact that I had been with them for over 5 years they refused to apply a credit for the cancelled line to my account. I spoke to a floor manager who also refused to give me the courtesy of applying a credit to the account after I had been with them over so many years. when I ask her if it was worth loosing my business she said yes that I could do what I want to do. What a way to earn loyal customers. I will let my friends know never to do... More...
    (Mobile Phones)
    okonre's Picture   okonre    0 Comments   Comments
  • cricket wireless phone



    hi iam jenu and i have to change voicemail set up that is ( when i take connection i set up a some words in voicemail if some one calls me and they dont got me then the message which i saved and it will be heared by them and after that record their message.now i want to change it soon even in this day,message me to or call 267-234-2738 soon as you can and this is the number which i have problem. More...
    (Mobile Phones)
  • new cricket service forces you to buy new phone



    as some of you may be aware at&t bought cricket. along with it you now have to upgrade your phone. the problem is I have a phone that is compatible with the new gsm networks but cricket will not let me use it. I must instead purchase another $500 phone! which has to be a complete lie because the manufacture says it's compatible, at&t says it's compatible, cricket's website says it's compatible by using the IMEI number in the phone. the store employee's refused to even try a sim card which leads me to believe they're lying to force customers to buy a... More...
    (Mobile Phones)
  • Customer service stinks!



    I purchased a Samsung Galaxy Express from Cricket Wireless.com only to find out after I received it that I couldn't port my old number to this new phone so I was told I needed to buy a new phone and return the other one. I called customer service to find out how to return the phone, and after four calls to customer service the same day, 8/6/14, I was given an address to ship the phone to. After many, many more calls to Cricket Wireless customer service, they could not locate the returned phone. Finally I tracked down the phone number for the company they told me to ship the phone to,... More...
    (Mobile Phones)
    Farrdown's Picture   Farrdown    0 Comments   Comments

Cricket Wireless Reviews By Product

 

Cricket Wireless Comments


thatboy says: (2 years ago)
 0
Cricket used to be good letting you download free mobile hotspots and let them use it.
But now you can't even download it or use it which sucks because it got taken over by at&t it changed. So now for me hoping that at&t put it back how it used to be. It will be so great.



ramirez says: (3 years ago)
 0
I am a Cricket customer. yesterday I had an issue with two employees from 5930 Renwick,Dr Houston, TX 77081. They were being disrespectful to my family. That behavior just demonstrated me that Cricket needs to watch out who they are hiring. I've never had a problem with this location, but yesterday was a nightmare come true with those two young ladies. They need to be more professional. They looked mad, so mad that they rejected my payment. obviously I did not appreciate those bad manners. Costumes are suppose to be treated as a family. Those young ladies did not know hot to do that. As I mentioned before, Cricket needs to hire more professional people that know what they are doing. As you all can see I'm not the only one complaining about your customer service or employees.



Leprocotic says: (3 years ago)
 0
This service was fine when all I needed was the lifeline due to my low income. The phone did what I needed it to do. They recently were bought by AT&T and have removed the lifeline AND the bridge payment option, while increasing my bill to $50 a month, instead of the $20 (lifeline). There was no workaround to get my service back on, when I could only afford to offer $40 for this month.

On top of all that, the customer service is terrible. It's not their fault that their first language is not English, but I still find that it is a communication barrier that hinders and possible solution being found.

Avoid this company - I've cancelled my service with them.



alessier says: (3 years ago)
 0
My husband and I brought two brand new phones from a cricket store at 69th and Federal in lemon grove on June 27th. A day or so later my phone was getting extremely hot, so hot couldn't even hold it to your ear. I took it back to the store we purchased it from, explained the situation. The guy took the back off looked at the phone and said it was the battery. He gave me an 800 number for the warrenty and said call them, tthey will send you another phone, bring it back in when you get it and we will download all your info off the old phone and then you send the old phone back.

I went home tried to call the 800 for several days. After being on hold for up to 60 minutes, I finally was able to talk to someone, July 11th. The girl took the requested information and said someone would be calling me back to get credit card information, because they were not allowed to take that info. After several days with no call, I called them back and had to be on hold again with 45 calls ahead of me just for the girl to tell me your order placed in the wrong batch. She was the only customer service person that really tried to help me. She put my order in the computer correctly and transferred me to someone that could take that credit card info. I gave the credit card info and was told that my phone would be arriving tomorrow, July 15th, it arrived, but only the face of the phone.

I called back the next day July 16th and was told we do not warranty batteries. That is our policy. So I asked how am I going to resolve this problem? I just brought a brand new phone with a defective battery and being told there is nothing they can do about it that is our policy. You sell defective devices and the customer has to turn around and come out of pocket and purchase something else that should have been included with the initial purchase. This is BULLSHIT. Cricket was a ok store before being acquired by AT&T. You suck



rosarita1 says: (4 years ago)
 0
Bad warranty policy bought phone from cricket went bad in 6 months was told for warrant coverage would be an additional 70 for phone I will not buy another phone from cricket and will not give them any referrals. Bad business sense, guess you get what you pay for



yemiyam says: (4 years ago)
 0
I bought a Muve Music phone from cricket 6 months ago for $275 and i cannot believe this phone is falling apart. I cannot listen to put my head phones inside the head phone compartment because of the piece falling out. This phone has never been dropped or anything. I took my phone to a cricket department store and i was informed that it would cost me $50 to get it fixed and i have insurance on the phone. My picture lens is so foggy , when i send pics no one can see them. I am thinking of transferring my service to another provider. I hardly pay my bill because i am so embarrassed by this phone. When people ask me what service do i have I'm so embarrassed to say it's cricket because everyone knows how faulty Cricket products are. Why can't Cricket be competitive and have real cutomer service like the other leading providers? Cricket has a nerve to have commercials talking about their great phone plans, but i think they should be worried about putting out their own cricket ZTE phones and other independent products just to make a quick buck. I WANT A NEW PHONE!!!!! Is Cricket going to help me with this? No. So that's they will loose another customer.



FateWitch13 says: (4 years ago)
 0
I bought the zte muve music phone when it first came out. I go in today to go back to it and I am told that I cannot have muve music on my phone, I can only have the standard plans that do not include it. This makes no sense. It is the phone this service premiered on! Yet I am told if I want music I must now buy a new phone. They were still selling this phone last year with this huge promo for muve music. Why am I being told to buy a new phone? Why can't I just esn swap and use the phone I bought which is obviously capable because I HAVE SEEN IT USE MUVE MUSIC!



JACKED says: (4 years ago)
 0
I paid for two Galaxy s 4s never received them I've been calling them they tell me they never heard of me or received payment so I took the receipt in and I gave it to the employee and he said there was a number he needed to match with our order number so he does that comes back without receipt said he misplaced it and it was not a big deal we will have the phones no matter what been 3 weeks have seen no phones no refund and no answers from anyone now can somebody explain that one not to mention all the technical problems that we have with our phones and the rude customer representatives all the time What can I do



ccduchesz says: (4 years ago)
 0
I have a complaint on smami #9591mm267 waant any help toom my money and said i hace to give them more to turn my phone ba k on the first time they hung the phone up on me the second time i waited 45 min for them to keep repeating the same fucking thing! You guys need better people working for you!



vyannee says: (4 years ago)
 0
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vyannee says: (4 years ago)
 0
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BrotherCalvin says: (4 years ago)
 0
I upgraded equipment with cricket wireless in February of 2013. I was then issued a temporary number for the new equipment, until my old number was transferred over to the new phone. Once my old number was transferred, Cricket wireless continued to bill me for the temporary number although I had only one account. This had occurred over a 15 month period.

On today's date, May 2, 2013, I called the cricket customer service number to have this issue investigated. I spoke with Ann who stated that this was not possible, and that nothing could be done concerning my issue. When I requested to speak to a supervisor, she refused to transfer me to one, stating "may I ask why you want to speak to a supervisor?" I was disconnected shortly after. When I called back, I was connected to Cindy, who stated that she was a supervisor in billing. After researching the issue, she confirmed my findings. After being on hold for several minutes, her communication became garbled, and I could no longer understand her. We were eventually disconnected, and though my information is readily available to Cricket, no one bothered to return my call.

This lack of adequate customer service is appalling.



ThaMarine34 says: (4 years ago)
 0
I have used cricket for years without any issues. Recently I had added auto pay because it's easier and it gave me a discount of $5 for using it. They have recently stop with the discount. I also got a friend to sign up for service and they said I get a one time discount of $25. I never received the discount and they say they don't have it on file. I am changing services due to the deception and false discounts.



Chippy says: (4 years ago)
 0
I have one word that describes cricket GHETTO.



kissthisash says: (5 years ago)
 0
DO NOT BUY A CRICKET PHONE!!! IVE ONLY HAD THIS CELLULAR DEVICE A MONTH AND IT IS ALREADY CRAP. PEOPLE FALL ON HARD TIMES AND I WAS NOT ABLE TO PAY FOR THE UPCOMING MONTH, WHICH WAS FINE UNTIL THEY DECIDED TO TAKE AWAY THE FREE MUSIC ALSO... REALLY!?!? IS IT THAT SERIOUS??? I REGRET GETTING THIS CELL SERVICE!!! HONESTLY IF YOU'RE LOOKING FOR A GOOD SERVICE, GO TO VIRGIN MOBILE. THAT'S WHERE I'M RETURNING!!!!!



BooBooBear75 says: (5 years ago)
 0
I thought leaving T-Mobile was great since I hated there service I got with Cricket which by the way is the worst company I have ever delt with for one trying to get a live person to speak with is like trying to win the lottery then you call a cricket store most of the time they don't even bother answering the phone and it's normal store hours. My phone is worthless junk & my kids phone has to be replaced & he only had it for 2 moths I would't give ¢2 for there phones. I don't know what's worse all I just listed or the joke about warenties on their phones.



BooBooBear75 says: (5 years ago)
 0
I thought leaving T-Mobile was great since I hated there service I got with Cricket which by the way is the worst company I have ever delt with for one trying to get a live person to speak with is like trying to win the lottery then you call a cricket store most of the time they don't even bother answering the phone and it's normal store hours. My phone is worthless junk & my kids phone has to be replaced & he only had it for 2 moths I would't give ¢2 for there phones. I don't know what's worse all I just listed or the joke about warenties on their phones.



bigsnakeman1 says: (5 years ago)
 0
SUCKS must i say more.



paulosul says: (5 years ago)
 0
I have been a Cricket customer for about a year. Poor coverage but I figured that is because I wanted a less expensive carrier. My wife and son added onto the account but Cricket won't allow me to remove them unless I paid in-full ($150). They went to other carriers and now Cricket's sales rep says there are "no refunds" because it was "my fault" yet all I want is credit for what I paid on my phone. No one answers a phone. There is no email address. There is NO CUSTOMER SERVICE. NONE. ZERO. ZILCH. I'm signing up with Boost.



Dana66 says: (5 years ago)
 0
Cricket is a company that makes you understand why some people go postal. Bought a ZTE Score online and signed up for 55 mo service. After 4 Days phone screen would not come on. Called and there is no tech support for online purchases. Only option is to return phone for refund and purchase new one , but not notified that service ($55 already paid)would be cancelled and refund on phone would be 30 Days. All customer service agents lie , tell you what you want to hear to get you off the line. Out $130 for 4 days of Service , unless by some chance I get $70 back for the crap phone



Crickethater says: (6 years ago)
 0
Been with Pocket before had to transfer to crikcet because they brought pocket was inform that my phone has to be flash but it surprise me they can but only can guarantee me call and text, hell with that I'm pretty mad with cricket and then finally called customer service I spoke to one of them shit I was surprise on what she inform me, Cricket is not that bad basically I'm ignorant cause I didn't listen, yes its true cricket brought pocket and trully pocket and cricket doesn't support the same feature so my phone really can just call and text, I felt ashame on that so I was inform to get a cricket phone to enjoy there service so I did, then again got piss off because the reception keeps staying on one signal bar while I'm inside the house or at the office called Cricket again then got shock that its true I get bad reception indoors but out doors it works just fine I realise it after hanging up on a cricket agent that was trying to help me... Fianlly what I'm ashame of its that Cricket is providing quality service for a cheap price I work hard for my money and wants the best. Cricket can provide that, the thing is I just expect to much off them true there a lot of outage they get but they try to work around it getting in touch with them is a waste of time specially when they have problem with the network, true I bet they have a lot of callers calling in again and again. Now I don't have a problem with cricket I follow what there agent tells me and use my phone on a good location and use commom sense if they have a problem work with them and its perfect getting what I paid for....



Crickethater says: (6 years ago)
 0
Been with Pocket before had to transfer to crikcet because they brought pocket was inform that my phone has to be flash but it surprise me they can but only can guarantee me call and text, hell with that I'm pretty mad with cricket and then finally called customer service I spoke to one of them shit I was surprise on what she inform me, Cricket is not that bad basically I'm ignorant cause I didn't listen, yes its true cricket brought pocket and trully pocket and cricket doesn't support the same feature so my phone really can just call and text, I felt ashame on that so I was inform to get a cricket phone to enjoy there service so I did, then again got piss off because the reception keeps staying on one signal bar while I'm inside the house or at the office called Cricket again then got shock that its true I get bad reception indoors but out doors it works just fine I realise it after hanging up on a cricket agent that was trying to help me... Fianlly what I'm ashame of its that Cricket is providing quality service for a cheap price I work hard for my money and wants the best. Cricket can provide that, the thing is I just expect to much off them true there a lot of outage they get but they try to work around it getting in touch with them is a waste of time specially when they have problem with the network, true I bet they have a lot of callers calling in again and again. Now I don't have a problem with cricket I follow what there agent tells me and use my phone on a good location and use commom sense if they have a problem work with them and its perfect getting what I paid for....



Crickethater says: (6 years ago)
 0
Been with Pocket before had to transfer to crikcet because they brought pocket was inform that my phone has to be flash but it surprise me they can but only can guarantee me call and text, hell with that I'm pretty mad with cricket and then finally called customer service I spoke to one of them shit I was surprise on what she inform me, Cricket is not that bad basically I'm ignorant cause I didn't listen, yes its true cricket brought pocket and trully pocket and cricket doesn't support the same feature so my phone really can just call and text, I felt ashame on that so I was inform to get a cricket phone to enjoy there service so I did, then again got piss off because the reception keeps staying on one signal bar while I'm inside the house or at the office called Cricket again then got shock that its true I get bad reception indoors but out doors it works just fine I realise it after hanging up on a cricket agent that was trying to help me... Fianlly what I'm ashame of its that Cricket is providing quality service for a cheap price I work hard for my money and wants the best. Cricket can provide that, the thing is I just expect to much off them true there a lot of outage they get but they try to work around it getting in touch with them is a waste of time specially when they have problem with the network, true I bet they have a lot of callers calling in again and again. Now I don't have a problem with cricket I follow what there agent tells me and use my phone on a good location and use commom sense if they have a problem work with them and its perfect getting what I paid for....



tomm2011 says: (6 years ago)
 0
horrible service... they sold me a phone i cant use b/c there is no service in my area. then they refuse to give me a refund for my service i never got.
horrible service and the supervisor doesn't listen and tried to get me off the phone right away... if u want a prepaid phone do not go with this one...



METOOFORYOU says: (6 years ago)
 0
CRICKET WIRELESS IS THE WORST PHONE SERVICE OUT THEIR WHEN IT COMES TO CUSTOMER SRVICE IN ANY WAY SHAPE OR FORM...
THE PHONE WORKS GOOD AND THE TOWER STRENGTH IS GOOD.
ANYTHING OTHER THEN THAT IS A SHAM AND A SCAM..
THEY WILL NOT HELP YOU RESOLVE ANY ISSUES IF YOU HAVE ANY.

IF YOU BUY A CARD FOR A CRICKET PHONE AND IT ISNT A CHEAPER VERSION PLAN THEN IT WILL NOT WORK.. I HAVE THEN ANDROIN PLAN AND I BOUGHT THE CARDS FROM WALMART AND THE CARDS WOULD NOT WORK TO FILL MY ANDROID SERVICE.. LUCKILY THE WALMART MANAGER WENT ABOVE AND BEYOND AND PICKED UP CRICKETS SLACK AFTER SEEING HOW CRAPPY THEIR CUSTOMER SERVICE WAS AND HELPED ME OUT WITH THE REFUND AFTER CRICKET SAID. NO... THEIR CARD DOES NOT SAY WILL NOT WORK ON CRICKET ANDROID PLANS. ITS A SCAN AND THEY SUCK



Lazer77 says: (7 years ago)
 0
This company is awful. Nothing but trouble for my girlfriend and I since she switched over to them. Honestly its ridiculous how the employees have ABSOLUTELY no idea what they are talking about.We live in Bluffton, SC, but stay in Aiken, SC for school. We realized we were on roaming in Aiken, SC, the idiots at the Bluffton store told my girlfriend if she buys a new phone, it will get rid of the roaming because the towers were newer than the phone or some other stupid reasoning. She bought an $80 phone, she was still on roaming. They would no refund her money. Then they told us to do *228 once and we will be able to get roaming service anywhere. We did that, the next time we went home and came back up, no service again of course. We called and they kept saying do *228 and it never worked because there was no service to call from. They told us the nearest service area is Greensboro, we drove over an hour and a half there to find out there is no service in Greensboro, in fact there isn't even a Cricket store. We called from my phone, they instantly fixed the problem. So we drove 100 miles, wasted 90 minutes of my DAY OFF trying to get this phone fixed because another idiot at customer service told us to drive this long way. So 3+ hours of my day off wasted, 200 miles of gas wasted. I called to complain, and maybe get reimbursed, I spoke to Ron (employee number 39427), this guy literally gave me an attitude the whole time, saying I shouldn't have listened to the customer service representatives and that I always need to do *228 when I leave the home area because its "on the website". If that is true, why don't the stupid employees know this? ANY OF THEM?! This company is awful, we are switching to another company because literally they pull people off the streets to work at this company who know nothing about phones or the company. DO NOT USE CRICKET!



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 0
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 0
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Neil says: (7 years ago)
 0
It's too bad you can't rate lower than a 1. I activated my Boost phone yesterday, did it all online, and was done in 5 minutes. I got my daughter a cheap Cricket phone to use with their $25 a month service advertised on their website. When I tried to activate online it said I needed to call them. So I called the number it said to. After being on hold for over ten minutes the person I spoke with told me I needed to talk to customer service and to call a different number. I did that. Sat on hold. Talked to a service rep who said I was at the wrong department and transfered me to the wireless department. That person said they didn't offer the $25 a month plan anymore, but offered a $30 a month one. However, the $25 one included unlimited long-distance/voice, text, and caller-ID. The $30 plan was just unlimited voice/ld. I asked why the $25 service was still advertised on their website and literally pulled up the site and read it off to her. She checked my zip code and said it was suddenly available, but she'd have to transfer me to another department to have the phone cleared and then they would transfer me back to her and she would finish it up. So I'm transferred again and this person says they no longer offer the $25 a month plan and the other rep didn't know what she was talking about. She transferred me (YET AGAIN!!!) to someone else who told me the $25 plan was no longer available. After going through yet the same explanation as before he checked my zip and said whoops, it is available, but I'd need to be transferred to the department I was transferred to two transfers ago. I think the actual job of the Cricket reps isn't to help people, but to put them into an infinite loop of transfers so that they get frustrated and just give up. That's what I did. I returned the phone and will just set my daughter up on Boost as well. Reminds me of two things I've always been told: 1. You get what you pay for. 2. Indians are incredibly difficult to understand.



nick09 says: (8 years ago)
 0
i love the girl that works in cricket at the hampton store in st. louis she helps me out with any problem and she cares about the customers!!! plus she's really hotttt!!!



rberry says: (8 years ago)
 +1
Apparently these aren't the only Cricket Wireless customer service horror stories. their ratings on this site http://www.customerservicescoreboard.com/Cricket+Wireless are really low... glad I'm not alone.



rberry says: (8 years ago)
 0
Apparently these aren't the only cricket wireless horror stories. Their overall rating on this site - http://www.customerservicescoreboard.com/Cricket+Wireless is extremely low... glad I'm not alone.



sweetgurl771 says: (8 years ago)
 0
cricket has a great deal and is cheaper than almost all the other companies but there customer service really sucks i called four times and went into the store trying to switch my plan, it still didn't switch i had to go in once again before it swicthed



dspatch702 says: (8 years ago)
 0
i am a cricket costomer and decided to get another phone for my daughter so I odered one on the internet because of it being cheaper than the store.
when I ordered the phone it was one price but the very next day it was down to $29.00. I called to try to get the discount price because I had not received my phone yet. They said that I could not get the discount because whwn I ordered it it was not on sale. I can understand that but what I can't understand is when I ordered, it stated that my order whould be shipped in 3 to 5 days, now they say it it will be another 3 more days. It was not shipped out untill a week later when the discounted phone went on sale. and I have wated almost two weeks for this phone. I wonder what cricket is trying to pull and why wouldn't they try to please a costomer in stead of trying to fool them.




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