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Cricket Wireless Reviews

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  • Terrible Wireless Company

    Over the past few months, I have fought with this company hand and foot.. I was not satisfied with the company nor the service! I am entirely sure how a PREPAID company can lock a cell phone for usage with another service provider, especially when the cell phone was with the provider I want to switch back to? Once I finally got someone that could help, and that admitted that there was a lock on the phone, which I was told they CAN'T lock phones, that there is no way anyone could help me until 3-5 business days... When ANY other company helps you on the spot.. More...
    (Mobile Phones)
    cheetah33's Picture   cheetah33    0 Comments   Comments
  • Over heating Alcatel 4 phone

    Let's see... Bought the Alcatel 4 because the 3 was great other then the power button stopped working.. but anyways got the Alcatel 4 the same day that I got it the phone broke down and wouldn't turn back on.. finally got another on and I didn't let want to let it die because I didn't want the same thing to happen.. but then I noticed that the phone was dying really fast so I finally let it die.. charged it all the way up and the next day did the same thing.. so I went back to the store. Told me that I would have to do a warranty claim. Which means I will be with out the... More...
    (Mobile Phones)
    Jalesabeaty89's Picture   Jalesabeaty89    1 Comments   Comments
  • Cricket:Bridge Payment

    I HATE CRICKET WIRELESS!!!!!!!!! I just got off the phone with one of their customer service reps who did not speak English very well. I explain that even though I was on Bridge Pay; I needed to extend the payment of $62 until January 31st because my son has a medical condition that I need to have my phone on so that I can reach his doctors. Well of course the customer service rep stated that there was nothing she could do. So now if my son has an episode I have no way to contact his doctor. Do not have a home phone.ill More...
    (Mobile Phones)
    Lucy159's Picture   Lucy159    0 Comments   Comments
  • Cricket not wanting to refund me my money

    I am not a cricket customer however my son 9th Birthday was approaching and I wanted to get him a cell phone so I decided to go with cricket, boy was that a bad idea. I purchased a iPhone online and when checking out you have the option to opt for 2day shipping. Well when I never received a email informing me the phone was shipped out I decided to give them a call to ask wat was going on, the reps have very bad customer service. They informed me that the phone has not left the warehouse yet, now if I was not trying to surprise my son for birthday and was under the impression there was a... More...
    (Mobile Phones)
    Arielle1788's Picture   Arielle1788    0 Comments   Comments
  • Terrible service since AT&T merge

    I have been with Cricket since 2010& I've never had so many problems til the merge. The bridge pay program is a rip off now& I'm letting you know that you have lost a customer. I have 2lines with you guys& I'm taking both services elsewhere next month. I keep having issues every couple of months which always leave me feeling like I'm not a valued customer. I have been with you guys for 5 1/2 yes&obviously that doesn't mean anything to you. I've stayed loyal to Cricket but I never get the same in return. Very disappointed & dissatisfied More...
    (Mobile Phones)
    ZMiller's Picture   ZMiller    1 Comments   Comments
  • Cricket Bridge Pay

    I've been a loyal Cricket customer for years and really haven't had many problems until they merged with AT&T. I recently did a bridge pay and got ripped off. I paid twenty dollars July 10th and went in a Cricket store on the 18 to pay the remaining 40. I was blindsided and shocked to find out that I had to pay the entire 60 to get my account of suspension. Bc I didn't pay the remaining balance by the 17th my earlier payment was forfeited and my account reset as if I hadn't given them anything. Which really wouldn't have been a problem had i been informed of... More...
    (Mobile Phones)
    ESoneluvhica's Picture   ESoneluvhica    0 Comments   Comments
  • Cricket won't sell me a phone

    I've been trying to buy a moto e from the Cricket website but it won't let me. Cricket demands a street adderss for shipping and demands that the credit card billilg address match this address. All of by credit cards bill to my PO box so the Cricket website won't sell me a phone! Also, because their brick and morter stores demand an activation fee I WILL NOT buy a phone there! Why would I pay a fee for something I can do online for free. Come on Cricket, pull your head out, you're missing out on customers! More...
    (Mobile Phones)
    vorath's Picture   vorath    0 Comments   Comments
  • Service Contract Sucks

    I purchased an Ootimus L70 LG phone about 2 weeks ago. Microphone never really worked, took it in and told to leave the Wi-Fi and Data on. Still worked sometime, sometimes not. Took it back for replacement and told only 7 days for replacement because I DIDN'T purchase the $7/month service policy. At the end of the year that's some $25 more than I paid for the phone. And that Sucks. If I can't get satisfaction I will never use AT&T (who owns Cricket) again. Straight Talk (whom I left) never gave me any problems like this and the phone was new. I honestly believe the... More...
    (Mobile Phones)
    Ztrem's Picture   Ztrem    0 Comments   Comments
  • Rebate declined for MIGRATED ACCOUNT!?

    I upgraded from a Cricket 3G to 4G phone, because the 3G network was going to be dropped. Cricket advertised on their website a $50 rebate offer with the purchase of a qualifying phone. I sent in everything requested and several weeks later I get a postcard saying my rebate was declined due to, "migrated account." I'm still with Cricket, have my old number, and only switched phones because I was forced to. How can migrating an account from one phone to another within the same carrier void this rebate. It makes no sense. This is highly irresponsible false advertising. More...
    (Mobile Phones)
    helix3912's Picture   helix3912    1 Comments   Comments

    HORRIBLE CUSTOMER SERVICE AGENTS THAT LIE!! I have been a faithful and loyal customer with multiple lines. Back in January 2015 I was switched from the old service to the new one. In the new service I was not longer able to receive Mauve music. I called and was told that in order to get my music that I had purchased and downloaded that I had to switch to Deezer music. Since I was upset & dead set against it I was told that I would receive the Deezer music for free for 90 days. So please tell me why in the world am I being charged for it now. Since I refuse to pay for the Deezer my phone... More...
    (Mobile Phones)
    bluediva72's Picture   bluediva72    0 Comments   Comments

    I have been a loyal customer of Cricket for 6 years. Back in Jan. 2015 I was switched from the old cricket service to the new cricket service. When they switched me to the new service I was told that in order to retrieve the music that I had purchased in Mauve Music I had to subscribe to Deezer Music (their new music service provider). Becasue I was not happy with the switch and not being able to retrieve my music that I would receive Deezer music for free for (90 days) 3 months. So I switched because I really wanted my music. 03/06/2015 I asked to speak to a supervisor when the first agent... More...
    (Mobile Phones)
    bluediva72's Picture   bluediva72    0 Comments   Comments
  • Lack of customer service

    On January 14th a chat began with your rep from cricket (Josh)between Daniel Price. We have a copy of the transcript to prove that your rep was in error. He was suppose to Suspend the service however he Cancelled the service. We are no longer able to retrieve the original number ( 312 376 6828). On February 22nd called your 1800 number on behalf of Daniel who was on skype as I spoke to a Rosa. We spent over 2hours on the phone explaining the situation and trying to resolve the issue. Rosa was very good at trying to resolve however due to "the system upgrade" which I might... More...
    (Mobile Phones)
    Francescayyz's Picture   Francescayyz    0 Comments   Comments
  • 'rebate" is fraud & scam

    Cricket says they do rebates. They do NOT. Long time Cricket customer is losing his patience. Even wrote corporate. 5887 Copely Drive, San Diego, California 92111 -- no answer yet. Will be building a website like The store blames the rebate center, Cricket support blames the rebate center & rebate center blames Cricket corporate. I will not stop. It is not the $50, it is the FRAUD & it must stop. Rebate center 888-326-6178 in El Paso, TX is a joke. More...
    (Mobile Phones)
  • Don't waste your $!!

    The SIM card required to use Cricket with my Iphone 5c requires me to break the seal on the phone (goodbye warranty). When I spoke to Cricket, they refused to refund me my $40 for a prepaid month with the phone line I didn't even activate. I offered to eat the cost of the brand new SIM card which was still attached in original packaging. Customer service says too bad. I'm out $50.59. Lesson learned. More...
    (Mobile Phones)
    veemonty's Picture   veemonty    0 Comments   Comments
  • unlock code

    I have been a faithful cust. for quite some time. I did the whole migration thing and later found out that I could no longer use my phone as a hot spot for other devices which I had been doing prior to the migration. I waited the required 4 months and I still keep getting one excuse after another as to why they cant give me the unlock code so I can go to another carrier and More...
    (Mobile Phones)
    nitapita's Picture   nitapita    0 Comments   Comments
  • Cricket Wireless

    Don't do business with this company. I had 2 lines with company and cancelled one line after we had prepaid for the month. In spite of the fact that I had been with them for over 5 years they refused to apply a credit for the cancelled line to my account. I spoke to a floor manager who also refused to give me the courtesy of applying a credit to the account after I had been with them over so many years. when I ask her if it was worth loosing my business she said yes that I could do what I want to do. What a way to earn loyal customers. I will let my friends know never to do... More...
    (Mobile Phones)
    okonre's Picture   okonre    0 Comments   Comments
  • new cricket service forces you to buy new phone

    as some of you may be aware at&t bought cricket. along with it you now have to upgrade your phone. the problem is I have a phone that is compatible with the new gsm networks but cricket will not let me use it. I must instead purchase another $500 phone! which has to be a complete lie because the manufacture says it's compatible, at&t says it's compatible, cricket's website says it's compatible by using the IMEI number in the phone. the store employee's refused to even try a sim card which leads me to believe they're lying to force customers to buy a... More...
    (Mobile Phones)
  • Customer service stinks!

    I purchased a Samsung Galaxy Express from Cricket only to find out after I received it that I couldn't port my old number to this new phone so I was told I needed to buy a new phone and return the other one. I called customer service to find out how to return the phone, and after four calls to customer service the same day, 8/6/14, I was given an address to ship the phone to. After many, many more calls to Cricket Wireless customer service, they could not locate the returned phone. Finally I tracked down the phone number for the company they told me to ship the phone to,... More...
    (Mobile Phones)
    Farrdown's Picture   Farrdown    0 Comments   Comments
  • Cricket Lies About Free 4G Phones

    In previous Advertisements as well as the current one,Cricket advertises a free 4G phone. The one usually being promoted is the Nokia Lumia 630. The phone, however, is not a 4G phone. Nokia's own site tells you that it is 3G. Not only that but every site out there that reviews the phone shows that it is a 3G phone in their specs page. The phone is a great phone, especially for the price, and it is unnecessary to lie about its data speed. All they have to do is talk up the phone and it will still sell ( especially since in the long run its free ). What is Cricket going to do about... More...
    Jgfriend's Picture   Jgfriend    1 Comments   Comments
  • Cricket is horrible in customer service

    Not a happy customer at ALL. In July 2014, I called the 800 cricket number. 'The guy said there was no problem taking my phone service off automatic top up. I paid with my credit card but did not want the next month to automatically be billed as I was not going to have money on my card that month. He did not process the removal correctly the day after it topped up in August 2014 which over drafted my bank account and I was in the hospital having surgery, I finally got a text that evening saying not able to top up. I also got overdraft fees from my bank all three times the cricket... More...
    (Mobile Phones)
    youscrewedup's Picture   youscrewedup    0 Comments   Comments
  • Cricket Nightmare

    I purchased a new Cricket Phone Model Z995, Not only is it a defective phone but I also did not receive my rebate and have spent over 8 hours with Crickets terrible customer support people trying to resolve the issues which are still not resolved. Lets start with the phone, the phone is $150 bucks, so low end but you would expect it to work. This phone will glitch out and start dialing random numbers, texting random letter texts, it will shut off on its own, it will take pictures on its own, sometimes it won't come on at all, other times it won't let you dial, once the screen... More...
    (Mobile Phones)
  • Service is terrible!

    I sit in my living room and try to send a text message, one minute it goes through, the next minute it doesn't. I cannot receive anyone's messages and if I move to a different spot in the house I lose service altogether! About 20 minutes later, I receive everyone's replies in a huge mass, 4 or 5 texts all at once or even more. I lose service in my bedroom, and can really only get enough bars to make a phone call outside of my house.(even then I only get one bar) I have hardly any service in my complex, and when I do send a text it just keeps saying: "sending" with a... More...
    (Mobile Phones)
    mbrackett92's Picture   mbrackett92    0 Comments   Comments

    tHIS COMPANY IS A REAL BAD COMPANY TO DEAL WITH. THEY ADVERTISE TWO DAY DELIVERY AND HERE'S WHAT JOSE OF THE COMPANY SAYS. Jose: Just a second, I'm retrieving your order status Doyce: loll Jose: When did place this order? Doyce: Ordered on August 10, 2014 Doyce: Nokia Lumia 630 Bright Green FREE after $50 mail-in rebate Cricket Visa® Promotion Card Jose: So, now I need to know why you want to cancel it :) Jose: That way I will create a case, so it will be canceled asap Doyce: I don't need a reason. I am the consumer Jose: All right, since there is no reason,... More...
    (Mobile Phones)
    uppercut's Picture   uppercut    0 Comments   Comments

    I paid 500 for a new cell phone, screen got fried within 3 months of purchase . Called the warrenty department they told me to ship in my phone called in to check if they received my phone and they came up with some bullshit that my phone never got checked or scanned for some reason plus I had to give them my address again because they didn't have it because a paper where my address was located got ripped off. So in my head I was thinking if these dumb asses didn't have my address or email or anything how or to who were they going to send my phone. So I got my phone on... More...
    (Mobile Phones)
    msbsjs's Picture   msbsjs    0 Comments   Comments
  • Cricket wireless sucks

    This company has absolutely the worst customer service ever. Got tricked by their store into purchasing a smartphone that was incompatible with the talk and text plan I wanted. Wasted hours talking to their clueless reps about fixing this to no avail. The only way to not get screwed over is to bring you own phone and purchase whatever plan you want. Do NOT purchase a phone from them. More...
    (Mobile Phones)
    LeeWang1's Picture   LeeWang1    2 Comments   Comments
  • Cricket phone returned that was ordered in error.

    In early April two phone were purchased from Cricket on line in error. This was approximatlely 4/12/2014. One phone was returned and per the tracking number provided by the United States Post Office, this phone was received at Brightstar RLS located in Libertyville, Ill. 60048 on 4/21/2014 at 8:47 am. The amount that should been refuned was 155.77. It is now 6/28//2014 and still no refund. I have called 1-866-3834425 many times. I have been lied to on at least 3 occasion by the rep. is was speaking with. At this point I am still trying to see what can be done. Crickett knows that they... More...
    (Mobile Phones)
    sherry1953's Picture   sherry1953    0 Comments   Comments
  • Cricket Stinks

    My phone broke, I had insurance. I thought it was stupid to buy insurance but did because the phone was $500+. Of course there's a $200 deductible. I probably could have bought a used phone for close to that. Anyway, you go to the physical store and all they do is call the general 1-800 customer service number and hand you the phone to wait for 1/2 hour through a few transfers and a dropped call and providing my info 2 times. Turns out they outsource the insurance so Cricket technically doesn't really have to deal with you - that's considered someone else's problem.... More...
    (Mobile Phones)
    wccolvin's Picture   wccolvin    1 Comments   Comments
  • Cricket Wireless' Muvemusic

    Cricket Wireless, the one and only cell company whom I have been with for more than 8 years is getting rid of my favorite feature installed in them which is called Muvemusic where you can download songs for free and have them on your phone indefinitely. That was the one of the main reasons why I loved them so much along with their affordable prices and unlimited service was something a regular young person like me could afford and allowed me to open up another line for my mother. But with all the changes - including losing themselves, their own unique purpose on this planet, merging with... More...
    (Mobile Phones)
    CrystalPrice's Picture   CrystalPrice    4 Comments   Comments
  • Beware of Cricket Wireless

    Cricket wireless is the most useless service I have ever used. With high drop calls and black out areas, I wonder why they claim the coverage they don't support. I recently have issues with a Samsung Galaxy S4 they provided (which is just 3 months old) and was advised to return the phone to them for review upon which they will determine if I qualify for another phone. I made them understand this is the only phone and means of voice communication that I have but they turned a deaf ear to this. I was asked to buy another interim phone until my issue is resolved and guess what....they... More...
    (Mobile Phones)
    Igbanda's Picture   Igbanda    0 Comments   Comments
  • fraud,advertise they usa your lifeline, then dont

    Cricket sent me a letter stating they would apply my lifeline credit to my bill if I would come over to Cricket. They also advertised declining billing. My bill was supposed to go down after 6 months, but hasn't. I have been to 3 different stores here, every tie ,they said they had it taken care of, but they didn't. Now customer service is telling me that if I want to use my lifeline, I will have to go to a main store, which is in a different town ,25 miles from where I live. I don't have a car and the bus don't go to this town. Frankly, I'm sick of dealing with... More...
    (Mobile Phones)
    reclinendrive's Picture   reclinendrive    0 Comments   Comments
  • Automated Payment method never works

    I have been a cricket customer for a few years now. I usually go to a location to pay my bill but recently I have not been able to make it to a location before it closes. So the last three or four times I needed to pay my bill I have tried using the automated bill payment line. When I call everything works until I get to the part where I have to put in my card number and then the machine never gives me enough time to enter the number completely. Before I can enter the number and press pound the voice is telling me that I will have to be transferred to a live operator which costs an extra... More...
    (Mobile Phones)
  • Refusal to Cancel Service

    Set up service for a planned job in Las Vegas from DFW but received information within 30 minutes of ordering service from Cricket indicating I would not be going to Las Vegas after all. Contacted Cricket and they refused to cancel order. They offered that I could write "refused" on the package when delivered, but I was not going to be Las Vegas to receive the package. I sent a return label to the resident of the home and they sent the phone back. After multiple calls to Cricket and their refusal to close the account I have been forced to contact my bank to reverse charges and... More...
    (Mobile Phones)
    torsar's Picture   torsar    1 Comments   Comments
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