Cricket Wireless Consumer Complaints All Reviews

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Cricket Wireless Reviews

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  • service



    I have a problem. I am at the start of a new billing cycle and my internet is really slow. Now when I call cricket customer service I'm told that because I'm on a bridge pay I can't receive the well deserve customer service. Now since when is my money that I pay this suck a** phone company not good enough to receive customer care. I'm irrate!!! I pay money just like everyone else and I deserve customer care like everyone else! I hate cricket! More...
    (Mobile Phones)
    meen1's Picture   meen1    0 Comments   Comments
  • the worst service



    Here is our petition as clear and concise as we could make it, please leave us your story: http://signon.org/sign/stop-cricket-communications?source=s.em.cp&r_by=1602070Stop Are you tired of having a cell phone provider that does not care about the continuous issues you are encountering. Has dropped calls, error messages when attempting to use the web browser and text that simply don’t go through the norm? When calling customer service instead of receiving someone that can and will help you receive false information, incorrect data and annoyed employees that can/will not... More...
    (Mobile Phones)
    bluemoon's Picture   bluemoon    0 Comments   Comments
  • Questions of bilking



    I have had cricket for a year or to and since the get go have had meny billing problems. Like I had to pay the same bill twice because suposably I didnt pay. Also it my no sound like a lot but to me it is in just 3 months or less my bill of $55.00 whent up $4.71 meaning this month. Insted of my supostobe $55.00 flat rate plan I know pay $59.71 pluse store and cricket taxs bringing my bill to almost $63.00 or more this month I have complant but nothing is ever done. Not to mention how slow the internet is and how bad store and custamer servise helps. With all of it. Dnt pay for insurens... More...
    (Advertising)
    Darise20's Picture   Darise20    1 Comments   Comments
  • HORRIBLE!



    I've had Cricket for a little over a year now and it's the absolute WORST service ever!!! The phones are garbage and the service is terrible! I got to college 4 days a week and every time I'm at school, I got very little reception. Every time I send a text, 70% of the time I have to resend it because of "Sending Failed". Even when I have full signal, it'll still do it!!! So i'm sitting there, trying to send a text to one person like, "Alright" and i'll have to send it like 5 times!!! Worst cell phone service in history... You get what you... More...
    (Mobile Phones)
    Swhite's Picture   Swhite    0 Comments   Comments
  • worst service ever



    so my mom decided to switch us to cricket because they were cheaper and well all i have to say WORST service of my life literally terrible nothing good about it doesn't send half my texts blocks my caller id like when someone calls all that comes up is "unknown" regardless if i have that person saved or not the internet doesn't work almost all the time i hate this network if you want good service t mobile i where to get it a little pricier but defiantly worth it im switch back i hate cricket with a burning passion this service has complicated everything when it comes to... More...
    (Mobile Phones)
    milenabg94's Picture   milenabg94    1 Comments   Comments
  • THE WORST SERVICE



    I had good signal strenght at my home for over a year and a half for my Droid and broadband thru Cricket Wireless--poor service, but good signal. That all changed two months ago, the signal strenght has now dropped to zero. When I called cricket in India they told me I need to move my home; my home which has had good service for over a year. After calling in a month later with no resolution, the call center in Central America told me to solve the problem simply move. I asked them to speak with someone in the USA and was disconnected. I called back and was given a disconnected number... More...
    (Internet - Sponsored by DIRECPATH)
    satxddsrep's Picture   satxddsrep    3 Comments   Comments
  • can no longer access hotmail account



    Three days ago, my Motorola V3M cell phone that's been flashed to Cricket stopped letting me access my Hotmail account. It has been fine for almost 2 years. It gives me the message that I need Javascript or that Javascript has been blocked. I cannot download Javascript from my phone, which is what 1-800-cricket told me to do. I have called Motorola, Cricket, and couldn't get through to Hotmail because my account with them is free. I saw online that people with Cricket phones are having this problem too, so it is not just my flashed phone. I was told to go to a Cricket store, where... More...
    (Mobile Phones)
    KarenPowell's Picture   KarenPowell    1 Comments   Comments
  • Cricket



    I went to go buy the lg optimus in March.I went to the cricket store on 14088 E. Mississippi aurora,co 80012; well a lady there(Brandy was her name) helps us buy the phone , on the phone it said that they were going to send back 50 dollars back after we bought the phone. so the phone costed 200 but it was on specail for 149.99 so we bought the phone at 200. Brandy told us that the 50 dollars were going to be sent in the mail in about 2 weeks home.Today which is monday june the 6th , we still havent recived anything ,so we went back to see what had happened. well it turns out that Brandy... More...
    (Mobile Phones)
    cindy1994's Picture   cindy1994    1 Comments   Comments
  • customer service hang up



    I recently got double charge on my cricket wireless bill. Now i know there are major benefits for them to do this then reverse it later on with interest and all times how many people they do this to... anyway it is no benefit to me.... so i called customer service after 30 minutes they answered spoke fast and said this is abdula what can i do for you? i though ok.. so i explained i got double charged and whould like to be credited or refunded before i could finish i was dis- "con" -nected!!!! seems abdula did like the way the conversation was going. she heard a key word they... More...
    (Mobile Phones)
    consumer999's Picture   consumer999    0 Comments   Comments
  • Software upgrade review



    My husband and I were interested in becoming new Cricket customers and have encountered the ludicrous notion that it is virtually impossible to sign up for this company's service either online or over the phone using customer service agents! We tried numerous times to order over the course of a week and spent hours on the phone with their reps, and each time there is an error with their system and the order cannot go through. Apparently they said they have been having some system-wide problems with online orders due to an upgrade to a new software. While it can be somewhat... More...
    (Mobile Phones)
    vsgesq's Picture   vsgesq    0 Comments   Comments
  • Total Dissatisfaction review



    Do the customer service people taking calls at the 1-800-CRICKET number really not know what they are talking about or do they intentionally try to give you the run around and 99% of the time eventually disconnect you? I am completely frustrated with them and figure I'm going to just have to cancel all 3 lines and go with Boost Mobile. Everytime I call I get either nowhere or different answers, none of which resolve my problem and each call much too time consuming. I would not only not recommend Cricket to anyone, I will probably go out of my way to DIScourage their service. In fact I... More...
    (Mobile Phones)
    rmariarose's Picture   rmariarose    1 Comments   Comments
  • Phone consumer reviews



    I did not see any recent commercials for Cricket, I am getting a laptop, and switching to wireless, so I decided to see what people had to say about the 'Cricket experience ' - I read the reviews, I read about the customer service ' transfer the customer and disconnect ' routine, not very original Cricket, and intentional, of that there is not doubt - so, Cricket, do you feel I do not have a right to write a review since I do not have your service, WRONG - I have every right, I watched your past commercials, read your past advertising, and as any prudent consumer,... More...
    (Advertising)
    crapfinder's Picture   crapfinder    1 Comments   Comments
  • Service is not dependable.



    Purchase a phone for my daughter who is away at school. I also changed providers after over ten years of service. Big mistake half the time we cannot make a call due to it saying it cannot validate our account and to call customer service. Well, how many times a day must we go through this. I should have done my homework. Lucky me and as I said my daughter away at school. So thanks for providing a important service that I can depend on...Not....I would like my money back and go back to the company we could depend on..... More...
    (Mobile Phones)
    msred1's Picture   msred1    0 Comments   Comments
  • Phone purchase credit



    Okay, for the record, I was a very happy Cricket customer up until a month and a half ago. That's when I went to upgrade my phone. Even though the phone I had purchased in Las Vegas worked very well in San Francisco, the company could not activate my new phone because I was not in Las Vegas anymore. They even went so far as to say that I needed to fly back down to Vegas just so the phone would activate. Right. My answer was to return the phone for a full refund, then enlist another carrier who could actually meet my growing needs. So I packed up the phone, sent it back to Cricket... More...
    (Mobile Phones)
    DapperD's Picture   DapperD    0 Comments   Comments
  • worst wireless company known to man



    where do i start cricket is horrific.i purchased 3 phones in the past 9 months. each time the phone just broke anytime i would go in to the store i would feel unappreciated and talked to with no concern or nonchalant attitudes followed by rolling of the eyes funny looks or just plain sarcasm.they gave my number away twice!!and today actually my phone had water damage and i went into my local cricket store to verify my data back up feature that is included with my plan. i was assured that all my contact information would be safe if i purchased this feature . now what i just cant grasp is how... More...
    (Mobile Phones)
    EPSOMSALT's Picture   EPSOMSALT    0 Comments   Comments
  • BS CRICKET



    Yahoo! Mail Updates occur every 1440 minutes. Automatic page updates causing problems with your screen reader? If you are using a screen reader and having problems using Mail, it might help to disable automatic page updates. Please note, this will also disable chat and text messaging within Yahoo! Mail. You can toggle automatic updates on and off using the link below. Disable automatic page updates. Hi, Rhonda Profile Updates Account Info You are signed in as: rw1005Sign OutAll-New MailHelp Help Tutorials Blog Send Feedback Upgrade to Safer IE8Yahoo!MailMy... More...
    (Mobile Phones)
    rrw20782's Picture   rrw20782    0 Comments   Comments
  • tried to keep $178.97



    I did an online delievery for Cricket. When The package arrived many red flags went up..roaming phones, NO REFUND despite phones not being used, tried to keep my number, etc. The workers were EXTREMELY RUDE!Now my refund is $178.97 short (after putting out $340)! I'm contacting the Better Business Bureau because they received the packages in the 15 day window (I have the confirmation) and the federal trade commission or the oversight committee on cell phones and report this company for deceptive practices, return policy and have no standard policy when returning phones. DO NO WASTE YOU... More...
    (Credit Cards, Finance, Banks)
    milanblue01's Picture   milanblue01    0 Comments   Comments
  • CRICKET IS TERRIBLE



    LET ME TELL YOU, DO NOT GOT TO CRICKET FOR WIRELESS SERVICE. I BOUGHT A PHONE IN SEPTEMBER 2009, THAT BROKE IN OCTOBER OF 09. JUST ONE MONTH. WHEN I WENT TO THE CRICKET STORE, THEY SAID, SORRY YOU DID NOT HAVE INSURANCE, WHICH I WAS NEVER OFFERED. SO I HAD TO PAY ANOTHER $129.00. SO I SPENT $248.00 IN ONE MONTH. THEN IN MAY OF 2010 EXACTLY 6 MONTHS LATER THE PHONE BROKE AGAIN, BUT THIS TIME I HAD THE $5.00 A MONTH INSURANCE. THEN THEY TOLD ME I HAD A $50.00 DEDUCTIBLE. UNBELIEVEABLE!!! SO, I SPENT A TOTAL OF @258.00 IN 6 MONTHS. SO, I PAID$30. IN THE SIX MONTHS OF SERVICE AND I STILL... More...
    (Mobile Phones)
  • Cricket SUCKS



    Cricket was promoting a pay for 3 months get 1 month free deal which I took advantage of. When the fourth, supposedly free, month came up I was sent a text saying I owed $110. I called customer service and asked why I had a balance due. First I was told that when I paid for 3 month up front that I was paying a discounted rate which is not true. I paid 3 months of my normal price. Then when I told him that he said well it's because you are paying in advance for the upcoming month and since I paid in January I now have to pay for May. I explained to him that I understand I am paying in... More...
    (Mobile Phones)
    ihatecricket's Picture   ihatecricket    9 Comments   Comments
  • DON'T GET CRICKET BROADBAND



    Cricket Wireless is NOT WORTH WASTING YOUR TIME AND MONEY ON. The broadband speed not only sucks bg time but their customer service is CRAP. From day one of purchasing a broadband card and service it didn't work right and all the store we purchased it from would do was tell us to call technical support or go to a corporate store. All technical support would tell us was that they had done everything the could and that we needed to take it back to the store we got it from . The store we got it from wouldn't do anything and said we had to take it to the corporate store. The... More...
    (Internet - Sponsored by DIRECPATH)
    LITTLEBITOFNC's Picture   LITTLEBITOFNC    3 Comments   Comments
  • Cricket wireless



    Once upon a time...cricket was a great company that cared and tried. Then they grew on the backs and dollars of their customers. As they grew, their customer service went to shit. Now you can compare them to com cast or qwest. He'll even qwest can be mote helpful. Welcome to the big leagues cricket. Hope your newfound reputation suits you well. Guess it's time for boost mobile! More...
    (Mobile Phones)
    Venturo's Picture   Venturo    0 Comments   Comments
  • Awful Service



    Signal comes in and out, sucker you with rebates than string you along for at least 45 days to qualify for the rebates an computer modem service is the worst its hit and miss sometimes I can log on sometimes I cant, stay away from them, pay a little more and get much better service Customer Service is in India and with poor service I get cut off before problem is resolved Modem and phones have different refund policies be careful More...
    (Mobile Phones)
    benjamin4529's Picture   benjamin4529    0 Comments   Comments
  • Cricket is getting worse



    I have had cricket service for over 6 years and had very few problems until the last year when they outsourced their customer service. I called to change my service plan and after basically being harassed by the condescending person on the other side of the world I asked to speak to a manger and was put on hold for over 30 min. I called back and another condescending person made excuse after excuse as to why one person gave me one price and the other person gave me another price at $10.00 more per month. Today I called again to change my plan since the first 2 people couldn't seem to... More...
    (Cable TV)
  • cricket wireless



    i hate cricket wireless, i paid my bill on saturday and my service has been suspended 3 times, they say i have not paid my bill,they corrected the problem oh but my service is suspended again and i cannot get through to customer service.i have paid my bill so i feel like i have been robbed by cricket of my hard earned money. More...
    (Cable TV)
    valarie's Picture   valarie    0 Comments   Comments
  • Cricket



    Cher did say it best when it comes to this hot mess parading as a professional company. I don't even live where I could get their service and yet they hit up my bank not one not two but three times same day and say it is "someone that stole my credit card" interesting since I never lost my card! Sick nut bags only called me back to say they were gonna get me fired from a job I don't even have for leaving messages on their president's direct line that since they have no problem stealing from me maybe they would like to return my call. Google their Board of... More...
    (Cable TV)
    CricketH8's Picture   CricketH8    0 Comments   Comments
  • Cricket is worthless



    Cricket is the worst cellular service I have ever used. *611 is supposed to connect you to customer care but it is an automated system that only sends you back to the main menu. Dialing the phone return line at 1-866-384-4425 will get you a live person but they are uncooperative and dishonest. Most attempts at escalating to a supervisor result in disconnection. I did get through to a supervisor and requested the $20 credit I was offered by customer service agent Gerard but they had no record of it. I requested that the recording of the call be reviewed and was told that it would take 24-48... More...
    (Cable TV)
    ScooterKeon's Picture   ScooterKeon    0 Comments   Comments
  • Cricket Wireless Frustrating



    For those of you that had your phone disconnected by Cricket ..this article has some good information on when they can and can not. Found this after Cricket disconnected my phone (the bill was paid on time) gave me the run around, double charged me, then refused to refund me for their mistake and just take a credit for the double charge. http://www.articlesbase.com/regulatory-compliance-articles/legal-remedy-on-illegal-disconnection-of-phone-572307.html# More...
    (Cable TV)
    vaz23's Picture   vaz23    0 Comments   Comments
  • Cricket Wireless Customer Service What a Joke!



    I have been a customer of Cricket Wireless Broadband Service for 5 months and it has been a continuous problem. Customer Service is essentially non-existent! When you have a problem if it is after 8:00pm (cst) you are routed through a system that eventually disconnects your call. On the rare occasions that you actually speak with a human being, when you can understand them because of their thick accents, they have no resources to solve your problems. And they seem to really not even care. I am currently working on a problem for the third consecutive day!!!! I've spoken with a... More...
    (Cable TV)
    StanfordT's Picture   StanfordT    0 Comments   Comments
  • Cricket Wireless is by-far the...



    Cricket Wireless is by-far the worst cell phone company EVER! Don't be fooled by what a ''good deal'' the plans are. What good is a good plan if you have the worst employees? Cricket employees are incompitant, worthless and lazy! I lost my phone 3 days ago and I have been calling and calling and calling trying to get it shut off. They are unable to transfer me. I can not get help with my billing questions either. They tell me to go to a store and deal with it there...What kind of shit is that? Cricket acn suckit! More...
    (Cable TV)
    NickHagen's Picture   NickHagen    5 Comments   Comments
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