Cricket Wireless Complaint

Cricket Wireless Complaint

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Automated Payment method never works


I have been a cricket customer for a few years now. I usually go to a location to pay my bill but recently I have not been able to make it to a location before it closes. So the last three or four times I needed to pay my bill I have tried using the automated bill payment line. When I call everything works until I get to the part where I have to put in my card number and then the machine never gives me enough time to enter the number completely. Before I can enter the number and press pound the voice is telling me that I will have to be transferred to a live operator which costs an extra five dollars. Then as if it wasn't bad enough to be forced into paying more money for the same crappy service I always get when I tried to make my complaint known to the lady on the phone she just acted as if she had not heard me speaking, she completely spoke over me and as I was still trying to complain she tells me thank you for calling and have a nice day and hangs up. It's not bad enough that I am already paying for service that sucks but to be forced to pay more because your so called automated system does not work is a bunch of CRAP!


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