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Cricket Wireless Complaint - BS CRICKET - Cricket Cellular Service
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ALLSTATE E-MAI...AMERICAN EXPRE... (2)BAHAMA SCENERY...CANCELLED ORDE...car insurance ... (1)CARRIBEAN PALM...CLOTHES NEED B...CONDO LEAKS FE...CONDO RECEIPTS (1)CRICKET COMPLA...CRICKET RECEIP... (4)INFO FOR HEALT...MOMS AMERICAN ...PHOTOS 2010 BA... (1)SCRATCHES ON D...SOCAIL SECURIT... (1)TRAVELUSAIR MILE STA... (1)WARRANTY RECEI... (1) Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO... Flag this messageRe: Customer Relations Ticket # CR714153Friday, August 6, 2010 6:14 PM
From: "Rhonda Washington" Add sender to ContactsTo: "Help Desk" Cc: rw1005@yahoo.comThank you for getting back to me so promptly;
On July 26 2010 I went to one of the crickett stores on East West Highway in Hyattsville,MD to purchase a new cover for my phone I like to change the cover due to the different colors available. I do not remember the young lady's name but I do remember that she was about 8 nonths pregnant because I think she said the baby was due next month. I purchased two covers and the young lady went to put the cover on she said it was a little difficult to get the covers on and off after a couple of minutes she finished, I have one of the flip phones it is not too expensive, I use it for my business inquirys. I did not use my phone from the time I left the store until I reached inside my home. I used the phone a few times up until wednesday and I noticed when I went to answser the phone the screen was not lit and I could not make a call out on the phone so I turned the phone off and went to take the cover off and I could not get it off. I turned the phone back on and text a friend of mine and asked her to call me on my crickett number (301-806-3725) which she did and the call came thru, after her call I tried to make a call on the crickett again and it was dead. I couldn't go chek it out until friday because i have a catering business and i had some orders to fill. Friday I went to the same store on East West Highway the younglady this time her name was Marna I explained to her what happened and she tried to get the phone off and could not and the young man who was working with her tried and he could not get the cover off, Marna was pulling and pulling the phone and all of a sudden the phone came apart in two pieces, Marna put the phone back together went over to the other side of the cash register and came back and opened the phone so I just assumed the phone was fixed, Marna told me that the phone cover seemed to have some glue on it and that there was nothing that she could do I would have to go to the store in Langley Park afew miles up the road it was rush hour which I don't do so I went home a girlfriend of mine came over and she managed to get the cover of while doing it the phone came apart again I clled the store and tole Marna that the phone did not have glue on it and that it came apart again and I asked for the manager his name is Eric Patterson I think that is his last name I don't remember which person gave me his cell number but when I talked to Mr. Eric he explained the situation to him and he agreed that he would give a refurbished phone for ten dollars activation fee, this was on Saurday the 31 of July so not to mention that I am paying for a phone that I don't have all the way until Wednesday because I could not get him on the phone Monday he said he was off Tuesday finally I went to the stor on Wednesday 4,of August this week, Marna called Mr Eric he did not answer after a few minutes he called back and we talked and he told Marna which phone to give me and told her to charge me ten dollars for activation even though my original phone was still on. Marna went to charge the phone and activate it but every time she went to test the phone it went off Marna left because her shift was over and she asked her co worker to finish activating the phone for me. Ther was a line in the store about 6 or 7 people so i told the employee I would come back in 30 nminutes when i retuned the was still going off so I left it and call back the next day and marna told me that something was wrong with the battery and Mr. Eric said that I would have to pay 25 dollars for a new phone. I refused to pay for something that was not my fault in breaking it is more the principal and how unprofessional Cricket employees were in this cituation.nopt to mention that my account is always paid over the amount that is due,my ohone is on and iI don't have a phone to answer for two weeks now.I do have the 10 dollar reciept for the activation which iI never go t let me know if you need it.so nplease let me know what I should do about this situation because I know that i will not be going to this Crickett store there or PG plaza ever again only if you can't get a manager who is honest and respectful of his customers.
I can be reached at 301-331-1333

Thank You

Rhonda Washington

--- On Thu, 8/5/10, Help Desk wrote:

From: Help Desk

Subject: Customer Relations Ticket # CR714153
To: rw1005@yahoo.com
Date: Thursday, August 5, 2010, 10:02 PM

Dear Rhonda Washington,

Thank you for contacting Cricket email support and for your inquiry as well. We would be more than happy to assist you with any problems you are experiencing so please reply to this email with your cricket phone number and a brief detailed explanation of the issue or issues that you are experiencing.

I apologize for the inconvenience this issue might have caused you.

Sincerely,
Customer Relations, Contact Us Team
5775 DTC Blvd.
Greenwood Village, CO 80111

If you need further assistance regarding this issue please call 1-800-Cricket or visit http://www.mycricket.com/cricketsupport/contactus . Please include the ticket number in all correspondence.

Ref:MSG2344234

ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO...Go to Previous message | Go to Next message | Back to Messages Select Message EncodingASCII (ASCII)Greek (ISO-8859-7)Greek (Windows-1253)Latin-10 (ISO-8859-16)Latin-3 (ISO-8859-3)Latin-6 (ISO-8859-10)Latin-7 (ISO-8859-13)Latin-8 (ISO-8859-14)Latin-9 (ISO-8859-15)W. European (850)W. European (CP858)W. European (HPROMAN8)W. European (MACROMAN8)W. European (Windows-1252)Armenia (ARMSCII-8)Baltic Rim (ISO-8859-4)Baltic Rim (WINDOWS-1257)Cyrillic (866)Cyrillic (ISO-8859-5)Cyrillic (KOI8-R)Cyrillic (KOI8-RU)Cyrillic (KOI8-T)Cyrillic (KOI8-U)Cyrillic (WINDOWS-1251)Latin-2 (852)Latin-2 (ISO-8859-2)Latin-2 (WINDOWS-1250)Turkish (ISO-8859-9)Turkish (WINDOWS-1254)Arabic (ISO-8859-6, ASMO-708)Arabic (WINDOWS-1256)Hebrew (856)Hebrew (862)Hebrew (WINDOWS-1255)Chinese Simplified (GB-2312-80)Chinese Simplified (GB18030)Chinese Simplified (HZ-GB-2312)Chinese Simplified (ISO-2022-CN)Chinese Simplified (WINDOWS-936)Chinese Trad.-Hong Kong (BIG5-HKSCS)Chinese Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS-620-2533)Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32)| Full Headers Reply Reply All Forward Forward

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ALLSTATE E-MAI...AMERICAN EXPRE... (2)BAHAMA SCENERY...CANCELLED ORDE...car insurance ... (1)CARRIBEAN PALM...CLOTHES NEED B...CONDO LEAKS FE...CONDO RECEIPTS (1)CRICKET COMPLA...CRICKET RECEIP... (4)INFO FOR HEALT...MOMS AMERICAN ...PHOTOS 2010 BA... (1)SCRATCHES ON D...SOCAIL SECURIT... (1)TRAVELUSAIR MILE STA... (1)WARRANTY RECEI... (1) Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO... Flag this messageRe: Customer Relations Ticket # CR714153Friday, August 6, 2010 6:14 PM
From: "Rhonda Washington" Add sender to ContactsTo: "Help Desk" Cc: rw1005@yahoo.comThank you for getting back to me so promptly;
On July 26 2010 I went to one of the crickett stores on East West Highway in Hyattsville,MD to purchase a new cover for my phone I like to change the cover due to the different colors available. I do not remember the young lady's name but I do remember that she was about 8 nonths pregnant because I think she said the baby was due next month. I purchased two covers and the young lady went to put the cover on she said it was a little difficult to get the covers on and off after a couple of minutes she finished, I have one of the flip phones it is not too expensive, I use it for my business inquirys. I did not use my phone from the time I left the store until I reached inside my home. I used the phone a few times up until wednesday and I noticed when I went to answser the phone the screen was not lit and I could not make a call out on the phone so I turned the phone off and went to take the cover off and I could not get it off. I turned the phone back on and text a friend of mine and asked her to call me on my crickett number (301-806-3725) which she did and the call came thru, after her call I tried to make a call on the crickett again and it was dead. I couldn't go chek it out until friday because i have a catering business and i had some orders to fill. Friday I went to the same store on East West Highway the younglady this time her name was Marna I explained to her what happened and she tried to get the phone off and could not and the young man who was working with her tried and he could not get the cover off, Marna was pulling and pulling the phone and all of a sudden the phone came apart in two pieces, Marna put the phone back together went over to the other side of the cash register and came back and opened the phone so I just assumed the phone was fixed, Marna told me that the phone cover seemed to have some glue on it and that there was nothing that she could do I would have to go to the store in Langley Park afew miles up the road it was rush hour which I don't do so I went home a girlfriend of mine came over and she managed to get the cover of while doing it the phone came apart again I clled the store and tole Marna that the phone did not have glue on it and that it came apart again and I asked for the manager his name is Eric Patterson I think that is his last name I don't remember which person gave me his cell number but when I talked to Mr. Eric he explained the situation to him and he agreed that he would give a refurbished phone for ten dollars activation fee, this was on Saurday the 31 of July so not to mention that I am paying for a phone that I don't have all the way until Wednesday because I could not get him on the phone Monday he said he was off Tuesday finally I went to the stor on Wednesday 4,of August this week, Marna called Mr Eric he did not answer after a few minutes he called back and we talked and he told Marna which phone to give me and told her to charge me ten dollars for activation even though my original phone was still on. Marna went to charge the phone and activate it but every time she went to test the phone it went off Marna left because her shift was over and she asked her co worker to finish activating the phone for me. Ther was a line in the store about 6 or 7 people so i told the employee I would come back in 30 nminutes when i retuned the was still going off so I left it and call back the next day and marna told me that something was wrong with the battery and Mr. Eric said that I would have to pay 25 dollars for a new phone. I refused to pay for something that was not my fault in breaking it is more the principal and how unprofessional Cricket employees were in this cituation.nopt to mention that my account is always paid over the amount that is due,my ohone is on and iI don't have a phone to answer for two weeks now.I do have the 10 dollar reciept for the activation which iI never go t let me know if you need it.so nplease let me know what I should do about this situation because I know that i will not be going to this Crickett store there or PG plaza ever again only if you can't get a manager who is honest and respectful of his customers.
I can be reached at 301-331-1333

Thank You

Rhonda Washington

--- On Thu, 8/5/10, Help Desk wrote:

From: Help Desk

Subject: Customer Relations Ticket # CR714153
To: rw1005@yahoo.com
Date: Thursday, August 5, 2010, 10:02 PM

Dear Rhonda Washington,

Thank you for contacting Cricket email support and for your inquiry as well. We would be more than happy to assist you with any problems you are experiencing so please reply to this email with your cricket phone number and a brief detailed explanation of the issue or issues that you are experiencing.

I apologize for the inconvenience this issue might have caused you.

Sincerely,
Customer Relations, Contact Us Team
5775 DTC Blvd.
Greenwood Village, CO 80111

If you need further assistance regarding this issue please call 1-800-Cricket or visit http://www.mycricket.com/cricketsupport/contactus . Please include the ticket number in all correspondence.

Ref:MSG2344234

ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO...Go to Previous message | Go to Next message | Back to Messages Select Message EncodingASCII (ASCII)Greek (ISO-8859-7)Greek (Windows-1253)Latin-10 (ISO-8859-16)Latin-3 (ISO-8859-3)Latin-6 (ISO-8859-10)Latin-7 (ISO-8859-13)Latin-8 (ISO-8859-14)Latin-9 (ISO-8859-15)W. European (850)W. European (CP858)W. European (HPROMAN8)W. European (MACROMAN8)W. European (Windows-1252)Armenia (ARMSCII-8)Baltic Rim (ISO-8859-4)Baltic Rim (WINDOWS-1257)Cyrillic (866)Cyrillic (ISO-8859-5)Cyrillic (KOI8-R)Cyrillic (KOI8-RU)Cyrillic (KOI8-T)Cyrillic (KOI8-U)Cyrillic (WINDOWS-1251)Latin-2 (852)Latin-2 (ISO-8859-2)Latin-2 (WINDOWS-1250)Turkish (ISO-8859-9)Turkish (WINDOWS-1254)Arabic (ISO-8859-6, ASMO-708)Arabic (WINDOWS-1256)Hebrew (856)Hebrew (862)Hebrew (WINDOWS-1255)Chinese Simplified (GB-2312-80)Chinese Simplified (GB18030)Chinese Simplified (HZ-GB-2312)Chinese Simplified (ISO-2022-CN)Chinese Simplified (WINDOWS-936)Chinese Trad.-Hong Kong (BIG5-HKSCS)Chinese Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS-620-2533)Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32)| Full Headers Reply Reply All Forward Forward

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NOTICE: We collect personal information on this site.
To learn more about how we use your information, see our Privacy Policy - About Our Ads.

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Updates occur every 1440 minutes.

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Hi, Rhonda
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Help
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Inbox (5)Drafts (1)SentSpam (44)[Empty all the messages from the Spam folder]Trash[Empty all the messages from the Trash folder]Search Shortcuts
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Settings My Folders[Add a new folder - Edit folders]
ALLSTATE E-MAI...AMERICAN EXPRE... (2)BAHAMA SCENERY...CANCELLED ORDE...car insurance ... (1)CARRIBEAN PALM...CLOTHES NEED B...CONDO LEAKS FE...CONDO RECEIPTS (1)CRICKET COMPLA...CRICKET RECEIP... (4)INFO FOR HEALT...MOMS AMERICAN ...PHOTOS 2010 BA... (1)SCRATCHES ON D...SOCAIL SECURIT... (1)TRAVELUSAIR MILE STA... (1)WARRANTY RECEI... (1) Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO... Flag this messageRe: Customer Relations Ticket # CR714153Friday, August 6, 2010 6:14 PM
From: "Rhonda Washington" Add sender to ContactsTo: "Help Desk" Cc: rw1005@yahoo.comThank you for getting back to me so promptly;
On July 26 2010 I went to one of the crickett stores on East West Highway in Hyattsville,MD to purchase a new cover for my phone I like to change the cover due to the different colors available. I do not remember the young lady's name but I do remember that she was about 8 nonths pregnant because I think she said the baby was due next month. I purchased two covers and the young lady went to put the cover on she said it was a little difficult to get the covers on and off after a couple of minutes she finished, I have one of the flip phones it is not too expensive, I use it for my business inquirys. I did not use my phone from the time I left the store until I reached inside my home. I used the phone a few times up until wednesday and I noticed when I went to answser the phone the screen was not lit and I could not make a call out on the phone so I turned the phone off and went to take the cover off and I could not get it off. I turned the phone back on and text a friend of mine and asked her to call me on my crickett number (301-806-3725) which she did and the call came thru, after her call I tried to make a call on the crickett again and it was dead. I couldn't go chek it out until friday because i have a catering business and i had some orders to fill. Friday I went to the same store on East West Highway the younglady this time her name was Marna I explained to her what happened and she tried to get the phone off and could not and the young man who was working with her tried and he could not get the cover off, Marna was pulling and pulling the phone and all of a sudden the phone came apart in two pieces, Marna put the phone back together went over to the other side of the cash register and came back and opened the phone so I just assumed the phone was fixed, Marna told me that the phone cover seemed to have some glue on it and that there was nothing that she could do I would have to go to the store in Langley Park afew miles up the road it was rush hour which I don't do so I went home a girlfriend of mine came over and she managed to get the cover of while doing it the phone came apart again I clled the store and tole Marna that the phone did not have glue on it and that it came apart again and I asked for the manager his name is Eric Patterson I think that is his last name I don't remember which person gave me his cell number but when I talked to Mr. Eric he explained the situation to him and he agreed that he would give a refurbished phone for ten dollars activation fee, this was on Saurday the 31 of July so not to mention that I am paying for a phone that I don't have all the way until Wednesday because I could not get him on the phone Monday he said he was off Tuesday finally I went to the stor on Wednesday 4,of August this week, Marna called Mr Eric he did not answer after a few minutes he called back and we talked and he told Marna which phone to give me and told her to charge me ten dollars for activation even though my original phone was still on. Marna went to charge the phone and activate it but every time she went to test the phone it went off Marna left because her shift was over and she asked her co worker to finish activating the phone for me. Ther was a line in the store about 6 or 7 people so i told the employee I would come back in 30 nminutes when i retuned the was still going off so I left it and call back the next day and marna told me that something was wrong with the battery and Mr. Eric said that I would have to pay 25 dollars for a new phone. I refused to pay for something that was not my fault in breaking it is more the principal and how unprofessional Cricket employees were in this cituation.nopt to mention that my account is always paid over the amount that is due,my ohone is on and iI don't have a phone to answer for two weeks now.I do have the 10 dollar reciept for the activation which iI never go t let me know if you need it.so nplease let me know what I should do about this situation because I know that i will not be going to this Crickett store there or PG plaza ever again only if you can't get a manager who is honest and respectful of his customers.
I can be reached at 301-331-1333

Thank You

Rhonda Washington

--- On Thu, 8/5/10, Help Desk wrote:

From: Help Desk

Subject: Customer Relations Ticket # CR714153
To: rw1005@yahoo.com
Date: Thursday, August 5, 2010, 10:02 PM

Dear Rhonda Washington,

Thank you for contacting Cricket email support and for your inquiry as well. We would be more than happy to assist you with any problems you are experiencing so please reply to this email with your cricket phone number and a brief detailed explanation of the issue or issues that you are experiencing.

I apologize for the inconvenience this issue might have caused you.

Sincerely,
Customer Relations, Contact Us Team
5775 DTC Blvd.
Greenwood Village, CO 80111

If you need further assistance regarding this issue please call 1-800-Cricket or visit http://www.mycricket.com/cricketsupport/contactus . Please include the ticket number in all correspondence.

Ref:MSG2344234

ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO...Go to Previous message | Go to Next message | Back to Messages Select Message EncodingASCII (ASCII)Greek (ISO-8859-7)Greek (Windows-1253)Latin-10 (ISO-8859-16)Latin-3 (ISO-8859-3)Latin-6 (ISO-8859-10)Latin-7 (ISO-8859-13)Latin-8 (ISO-8859-14)Latin-9 (ISO-8859-15)W. European (850)W. European (CP858)W. European (HPROMAN8)W. European (MACROMAN8)W. European (Windows-1252)Armenia (ARMSCII-8)Baltic Rim (ISO-8859-4)Baltic Rim (WINDOWS-1257)Cyrillic (866)Cyrillic (ISO-8859-5)Cyrillic (KOI8-R)Cyrillic (KOI8-RU)Cyrillic (KOI8-T)Cyrillic (KOI8-U)Cyrillic (WINDOWS-1251)Latin-2 (852)Latin-2 (ISO-8859-2)Latin-2 (WINDOWS-1250)Turkish (ISO-8859-9)Turkish (WINDOWS-1254)Arabic (ISO-8859-6, ASMO-708)Arabic (WINDOWS-1256)Hebrew (856)Hebrew (862)Hebrew (WINDOWS-1255)Chinese Simplified (GB-2312-80)Chinese Simplified (GB18030)Chinese Simplified (HZ-GB-2312)Chinese Simplified (ISO-2022-CN)Chinese Simplified (WINDOWS-936)Chinese Trad.-Hong Kong (BIG5-HKSCS)Chinese Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS-620-2533)Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32)| Full Headers Reply Reply All Forward Forward

Mail Search

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Copyright © 1994-2010 Yahoo! Inc. All rights reserved. Terms of Service - Copyright/IP Policy - Guidelines
NOTICE: We collect personal information on this site.
To learn more about how we use your information, see our Privacy Policy - About Our Ads.

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ALLSTATE E-MAI...AMERICAN EXPRE... (2)BAHAMA SCENERY...CANCELLED ORDE...car insurance ... (1)CARRIBEAN PALM...CLOTHES NEED B...CONDO LEAKS FE...CONDO RECEIPTS (1)CRICKET COMPLA...CRICKET RECEIP... (4)INFO FOR HEALT...MOMS AMERICAN ...PHOTOS 2010 BA... (1)SCRATCHES ON D...SOCAIL SECURIT... (1)TRAVELUSAIR MILE STA... (1)WARRANTY RECEI... (1) Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO... Flag this messageRe: Customer Relations Ticket # CR714153Friday, August 6, 2010 6:14 PM
From: "Rhonda Washington" Add sender to ContactsTo: "Help Desk" Cc: rw1005@yahoo.comThank you for getting back to me so promptly;
On July 26 2010 I went to one of the crickett stores on East West Highway in Hyattsville,MD to purchase a new cover for my phone I like to change the cover due to the different colors available. I do not remember the young lady's name but I do remember that she was about 8 nonths pregnant because I think she said the baby was due next month. I purchased two covers and the young lady went to put the cover on she said it was a little difficult to get the covers on and off after a couple of minutes she finished, I have one of the flip phones it is not too expensive, I use it for my business inquirys. I did not use my phone from the time I left the store until I reached inside my home. I used the phone a few times up until wednesday and I noticed when I went to answser the phone the screen was not lit and I could not make a call out on the phone so I turned the phone off and went to take the cover off and I could not get it off. I turned the phone back on and text a friend of mine and asked her to call me on my crickett number (301-806-3725) which she did and the call came thru, after her call I tried to make a call on the crickett again and it was dead. I couldn't go chek it out until friday because i have a catering business and i had some orders to fill. Friday I went to the same store on East West Highway the younglady this time her name was Marna I explained to her what happened and she tried to get the phone off and could not and the young man who was working with her tried and he could not get the cover off, Marna was pulling and pulling the phone and all of a sudden the phone came apart in two pieces, Marna put the phone back together went over to the other side of the cash register and came back and opened the phone so I just assumed the phone was fixed, Marna told me that the phone cover seemed to have some glue on it and that there was nothing that she could do I would have to go to the store in Langley Park afew miles up the road it was rush hour which I don't do so I went home a girlfriend of mine came over and she managed to get the cover of while doing it the phone came apart again I clled the store and tole Marna that the phone did not have glue on it and that it came apart again and I asked for the manager his name is Eric Patterson I think that is his last name I don't remember which person gave me his cell number but when I talked to Mr. Eric he explained the situation to him and he agreed that he would give a refurbished phone for ten dollars activation fee, this was on Saurday the 31 of July so not to mention that I am paying for a phone that I don't have all the way until Wednesday because I could not get him on the phone Monday he said he was off Tuesday finally I went to the stor on Wednesday 4,of August this week, Marna called Mr Eric he did not answer after a few minutes he called back and we talked and he told Marna which phone to give me and told her to charge me ten dollars for activation even though my original phone was still on. Marna went to charge the phone and activate it but every time she went to test the phone it went off Marna left because her shift was over and she asked her co worker to finish activating the phone for me. Ther was a line in the store about 6 or 7 people so i told the employee I would come back in 30 nminutes when i retuned the was still going off so I left it and call back the next day and marna told me that something was wrong with the battery and Mr. Eric said that I would have to pay 25 dollars for a new phone. I refused to pay for something that was not my fault in breaking it is more the principal and how unprofessional Cricket employees were in this cituation.nopt to mention that my account is always paid over the amount that is due,my ohone is on and iI don't have a phone to answer for two weeks now.I do have the 10 dollar reciept for the activation which iI never go t let me know if you need it.so nplease let me know what I should do about this situation because I know that i will not be going to this Crickett store there or PG plaza ever again only if you can't get a manager who is honest and respectful of his customers.
I can be reached at 301-331-1333

Thank You

Rhonda Washington

--- On Thu, 8/5/10, Help Desk wrote:

From: Help Desk

Subject: Customer Relations Ticket # CR714153
To: rw1005@yahoo.com
Date: Thursday, August 5, 2010, 10:02 PM

Dear Rhonda Washington,

Thank you for contacting Cricket email support and for your inquiry as well. We would be more than happy to assist you with any problems you are experiencing so please reply to this email with your cricket phone number and a brief detailed explanation of the issue or issues that you are experiencing.

I apologize for the inconvenience this issue might have caused you.

Sincerely,
Customer Relations, Contact Us Team
5775 DTC Blvd.
Greenwood Village, CO 80111

If you need further assistance regarding this issue please call 1-800-Cricket or visit http://www.mycricket.com/cricketsupport/contactus . Please include the ticket number in all correspondence.

Ref:MSG2344234

ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO...Go to Previous message | Go to Next message | Back to Messages Select Message EncodingASCII (ASCII)Greek (ISO-8859-7)Greek (Windows-1253)Latin-10 (ISO-8859-16)Latin-3 (ISO-8859-3)Latin-6 (ISO-8859-10)Latin-7 (ISO-8859-13)Latin-8 (ISO-8859-14)Latin-9 (ISO-8859-15)W. European (850)W. European (CP858)W. European (HPROMAN8)W. European (MACROMAN8)W. European (Windows-1252)Armenia (ARMSCII-8)Baltic Rim (ISO-8859-4)Baltic Rim (WINDOWS-1257)Cyrillic (866)Cyrillic (ISO-8859-5)Cyrillic (KOI8-R)Cyrillic (KOI8-RU)Cyrillic (KOI8-T)Cyrillic (KOI8-U)Cyrillic (WINDOWS-1251)Latin-2 (852)Latin-2 (ISO-8859-2)Latin-2 (WINDOWS-1250)Turkish (ISO-8859-9)Turkish (WINDOWS-1254)Arabic (ISO-8859-6, ASMO-708)Arabic (WINDOWS-1256)Hebrew (856)Hebrew (862)Hebrew (WINDOWS-1255)Chinese Simplified (GB-2312-80)Chinese Simplified (GB18030)Chinese Simplified (HZ-GB-2312)Chinese Simplified (ISO-2022-CN)Chinese Simplified (WINDOWS-936)Chinese Trad.-Hong Kong (BIG5-HKSCS)Chinese Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS-620-2533)Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32)| Full Headers Reply Reply All Forward Forward

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Hi, Rhonda
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You are signed in as:
rw1005Sign OutAll-New MailHelp
Help
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Upgrade to Safer IE8Yahoo!MailMy Yahoo!NewsFinanceSportsSearch Web Search MailContactsCalendar NotepadWhat's New?Mobile MailOptions Mail OptionsColorsMail PlusSwitch to All-New Mail Options

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Inbox (5)Drafts (1)SentSpam (44)[Empty all the messages from the Spam folder]Trash[Empty all the messages from the Trash folder]Search Shortcuts
My Photos My Attachments

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0 Online Contacts[Add]
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Start a Text Message
Settings My Folders[Add a new folder - Edit folders]
ALLSTATE E-MAI...AMERICAN EXPRE... (2)BAHAMA SCENERY...CANCELLED ORDE...car insurance ... (1)CARRIBEAN PALM...CLOTHES NEED B...CONDO LEAKS FE...CONDO RECEIPTS (1)CRICKET COMPLA...CRICKET RECEIP... (4)INFO FOR HEALT...MOMS AMERICAN ...PHOTOS 2010 BA... (1)SCRATCHES ON D...SOCAIL SECURIT... (1)TRAVELUSAIR MILE STA... (1)WARRANTY RECEI... (1) Go to Previous message | Go to Next message | Back to MessagesMark as Unread | Print ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO... Flag this messageRe: Customer Relations Ticket # CR714153Friday, August 6, 2010 6:14 PM
From: "Rhonda Washington" Add sender to ContactsTo: "Help Desk" Cc: rw1005@yahoo.comThank you for getting back to me so promptly;
On July 26 2010 I went to one of the crickett stores on East West Highway in Hyattsville,MD to purchase a new cover for my phone I like to change the cover due to the different colors available. I do not remember the young lady's name but I do remember that she was about 8 nonths pregnant because I think she said the baby was due next month. I purchased two covers and the young lady went to put the cover on she said it was a little difficult to get the covers on and off after a couple of minutes she finished, I have one of the flip phones it is not too expensive, I use it for my business inquirys. I did not use my phone from the time I left the store until I reached inside my home. I used the phone a few times up until wednesday and I noticed when I went to answser the phone the screen was not lit and I could not make a call out on the phone so I turned the phone off and went to take the cover off and I could not get it off. I turned the phone back on and text a friend of mine and asked her to call me on my crickett number (301-806-3725) which she did and the call came thru, after her call I tried to make a call on the crickett again and it was dead. I couldn't go chek it out until friday because i have a catering business and i had some orders to fill. Friday I went to the same store on East West Highway the younglady this time her name was Marna I explained to her what happened and she tried to get the phone off and could not and the young man who was working with her tried and he could not get the cover off, Marna was pulling and pulling the phone and all of a sudden the phone came apart in two pieces, Marna put the phone back together went over to the other side of the cash register and came back and opened the phone so I just assumed the phone was fixed, Marna told me that the phone cover seemed to have some glue on it and that there was nothing that she could do I would have to go to the store in Langley Park afew miles up the road it was rush hour which I don't do so I went home a girlfriend of mine came over and she managed to get the cover of while doing it the phone came apart again I clled the store and tole Marna that the phone did not have glue on it and that it came apart again and I asked for the manager his name is Eric Patterson I think that is his last name I don't remember which person gave me his cell number but when I talked to Mr. Eric he explained the situation to him and he agreed that he would give a refurbished phone for ten dollars activation fee, this was on Saurday the 31 of July so not to mention that I am paying for a phone that I don't have all the way until Wednesday because I could not get him on the phone Monday he said he was off Tuesday finally I went to the stor on Wednesday 4,of August this week, Marna called Mr Eric he did not answer after a few minutes he called back and we talked and he told Marna which phone to give me and told her to charge me ten dollars for activation even though my original phone was still on. Marna went to charge the phone and activate it but every time she went to test the phone it went off Marna left because her shift was over and she asked her co worker to finish activating the phone for me. Ther was a line in the store about 6 or 7 people so i told the employee I would come back in 30 nminutes when i retuned the was still going off so I left it and call back the next day and marna told me that something was wrong with the battery and Mr. Eric said that I would have to pay 25 dollars for a new phone. I refused to pay for something that was not my fault in breaking it is more the principal and how unprofessional Cricket employees were in this cituation.nopt to mention that my account is always paid over the amount that is due,my ohone is on and iI don't have a phone to answer for two weeks now.I do have the 10 dollar reciept for the activation which iI never go t let me know if you need it.so nplease let me know what I should do about this situation because I know that i will not be going to this Crickett store there or PG plaza ever again only if you can't get a manager who is honest and respectful of his customers.
I can be reached at 301-331-1333

Thank You

Rhonda Washington

--- On Thu, 8/5/10, Help Desk wrote:

From: Help Desk

Subject: Customer Relations Ticket # CR714153
To: rw1005@yahoo.com
Date: Thursday, August 5, 2010, 10:02 PM

Dear Rhonda Washington,

Thank you for contacting Cricket email support and for your inquiry as well. We would be more than happy to assist you with any problems you are experiencing so please reply to this email with your cricket phone number and a brief detailed explanation of the issue or issues that you are experiencing.

I apologize for the inconvenience this issue might have caused you.

Sincerely,
Customer Relations, Contact Us Team
5775 DTC Blvd.
Greenwood Village, CO 80111

If you need further assistance regarding this issue please call 1-800-Cricket or visit http://www.mycricket.com/cricketsupport/contactus . Please include the ticket number in all correspondence.

Ref:MSG2344234

ReplyReply AllMove...InboxALLSTATE E-MAILSAMERICAN EXPRESSBAHAMA SCENERY 2010 ...CANCELLED ORDERScar insurance and AA...CARRIBEAN PALMSCLOTHES NEED BLUE FO...CONDO LEAKS FEBRUARY...CONDO RECEIPTSCRICKET RECEIPTSINFO FOR HEALTH CLIN...MOMS AMERICAN HOME S...PHOTOS 2010 BAHAMASSCRATCHES ON DAKOTA ...SOCAIL SECURITY DISA...TRAVELUSAIR MILE STATEMENT...WARRANTY RECEIPTS FO...Go to Previous message | Go to Next message | Back to Messages Select Message EncodingASCII (ASCII)Greek (ISO-8859-7)Greek (Windows-1253)Latin-10 (ISO-8859-16)Latin-3 (ISO-8859-3)Latin-6 (ISO-8859-10)Latin-7 (ISO-8859-13)Latin-8 (ISO-8859-14)Latin-9 (ISO-8859-15)W. European (850)W. European (CP858)W. European (HPROMAN8)W. European (MACROMAN8)W. European (Windows-1252)Armenia (ARMSCII-8)Baltic Rim (ISO-8859-4)Baltic Rim (WINDOWS-1257)Cyrillic (866)Cyrillic (ISO-8859-5)Cyrillic (KOI8-R)Cyrillic (KOI8-RU)Cyrillic (KOI8-T)Cyrillic (KOI8-U)Cyrillic (WINDOWS-1251)Latin-2 (852)Latin-2 (ISO-8859-2)Latin-2 (WINDOWS-1250)Turkish (ISO-8859-9)Turkish (WINDOWS-1254)Arabic (ISO-8859-6, ASMO-708)Arabic (WINDOWS-1256)Hebrew (856)Hebrew (862)Hebrew (WINDOWS-1255)Chinese Simplified (GB-2312-80)Chinese Simplified (GB18030)Chinese Simplified (HZ-GB-2312)Chinese Simplified (ISO-2022-CN)Chinese Simplified (WINDOWS-936)Chinese Trad.-Hong Kong (BIG5-HKSCS)Chinese Traditional (BIG5)Chinese Traditional (EUC-TW)Japanese (SHIFT_JIS)Japanese (EUC-JP)Japanese (ISO-2022-JP)Korean (ISO-2022-KR)Korean (EUC-KR)Thai (TIS-620-2533)Thai (WINDOWS-874)Vietnamese (TCVN-5712)Vietnamese (VISCII)Vietnamese (WINDOWS-1258)Unicode (UTF-7)Unicode (UTF-8)Unicode (UTF-16)Unicode (UTF-32)| Full Headers Reply Reply All Forward Forward

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i WENT IN TO CRICKET STORE BECAUSE I COULD NOT GET THE COVER OFF ME PHONE THE EMPLOYEE TRIED TO GET THE COVER OFF BUT COULD NOT THEN SHE TRIE TO SAY SOMEONE HAD PUT GLUE ON IT SO SHE TRIED AGAIN SHE AND ANOTHER EMPLOYEE WHILE TRYING THE EMPLOYEE BROKE THE PHONE IN TWO SHEWALKED ON THE OTHE SIDE OF THE COUNTER AND CAME BACK AND THE PHONE WAS FIXED THE REASON I WENT THERE WAS THE ON THE SCREEN HAD GONE OUT AND I COULDN'T MAKE CALLS OUT AND MY BILL WAS PAID UP A MONTH IN ADVANCE. AFTER THE EMPLOYEE PUT THE PHONE BACK TOGETHER SHE THEN TOLD ME THAT THERE WAS NOTHING SHE COULD DO AND THAT I HAD TO TAKE IT TO ANOTHER STORE A FEW MILES AWAY IT WAS RUSH HOUR AND I DONT DO RUSH HOUR SO I WENT HOME AND A FREIND OF MINE CAME OVER AND SHE GOT THE COVER OFF AND THE PHONE CME APART AGAIN, THEN WE NOTICED THAT I COULD NOT MAKE OR RECIEVE CALLS SO I CALLED THE STORE THAT I JUST LEFT AND LET THE EMPLOYEE NOW THAT THE PHONE COVER CAME OFF AND THAT MY PHONE WAS STILL BROKE AND I WANTED TO TALK TO HER MANAGER SHE GAVE ME HIS NUMBER AND HE AGREED TO GIVE ME ANOTHER PHONE FOR 10 DOLLARS ACTIVATION FEE I WENTN TO GET THE PHONE AND IT WOULDNOT WORK I LEFT THE PHONE CALLED THE NEXT DAY AND THE EMPLOYEE SAID THAT HER MANAGER ERIC PATTERSON AT THE EAST WEST HIGHWAY STORE IN HYATTSVILLE ,MD SAID THAT I HAD TO PAY 25 DOLLARS MORE FOR A PHONE AND THE WORST THING WAS THAT THE MANAGER WOULD NOT ANSER THE PHONE WHEN I CALLED BACK NOR DID HE RETURN MY CALL I HAVE CALLED CUSTOMER SERVICE ,EMAILED CONTACT US LEFT MESSAGES FOR MR PATTERSON WITH NO RESPONSE FROM A SOUL I WENT 17 DAYS WITHOUT MY PHONE MY SERVICE WAS ON BUT NO PHONE OR RETURN CALL, LUCKILY THAT WAS A SECOND PHONE FOR ME I EVEN EMAILED L.EASTER THE SO CALLED OWNER OF CRICKET IN SAN DIEGO NO RESPONSE SO I GOT RID OF CRICKET AND WILL NEVER RECOMMEND THEM TO ANY ONE THEY ARE THE MOST UNPROFESSIONAL ORGANIZATION THAT I HAVE EVER HAD AN ENCOUNTER WITH AND ON TOP OF THAT THE MANAGERS ARE LIARS AND RUDE THEN WHEN I CALLED TO TURN THE ACOUNT OFF THEY ACUALLY SUGGESTED A CREDIT OF MY MONTH IN ADVANCE THAT I HAD PAID I LAUGHED AND TOLD THEM NO I WANT A REFUMD SO I WILL SEE IF I GET MY REFUND IN THE MAIL NOT TO MENTION THAT I DID NOT HAVE USE OF MY FOR PHONE FOR 17 DAYS IF YOU WANT A GOOD RELIABLE COMPANY TO GET A CELL PHONE OR ANY KIND OOF ELECTRONICS DO NOT GO TO CRICKET IF YOU KNOW WHATS GOOD


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