Cricket Wireless Complaint

Cricket Wireless Complaint

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CRICKET IS TERRIBLE - $40.00 Unlimited Service


LET ME TELL YOU, DO NOT GOT TO CRICKET FOR WIRELESS SERVICE. I BOUGHT A PHONE IN SEPTEMBER 2009, THAT BROKE IN OCTOBER OF 09. JUST ONE MONTH. WHEN I WENT TO THE CRICKET STORE, THEY SAID, SORRY YOU DID NOT HAVE INSURANCE, WHICH I WAS NEVER OFFERED. SO I HAD TO PAY ANOTHER $129.00. SO I SPENT $248.00 IN ONE MONTH. THEN IN MAY OF 2010 EXACTLY 6 MONTHS LATER THE PHONE BROKE AGAIN, BUT THIS TIME I HAD THE $5.00 A MONTH INSURANCE. THEN THEY TOLD ME I HAD A $50.00 DEDUCTIBLE. UNBELIEVEABLE!!! SO, I SPENT A TOTAL OF @258.00 IN 6 MONTHS. SO, I PAID$30. IN THE SIX MONTHS OF SERVICE AND I STILL HAD TO PAY $50 FOR A NEW PHONE. WHAT PUZZLED ME, WAS THE EMPLOYEE'S ACTUALLY SHOWED NO CONCERN..THEY REALLY DID NOT GIVE A HILL OF BEANS ABOUT ME. I WAS NEVER LATE WITH A BILL. THEN, WHEN I GOT THE NEW PHONE, THEY ARE SO SORRY, THEY COULDNT EVEN CHANGE MY STORED NUMBER INTO THE NEW PHONE....THEY NEED TO BE PUT OUT OF BUSINESS.


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Comments


EPSOMSALT says: (4 years ago)
 0
you aint never lied i jus had the same problem my phone had water damage and i was assured that my plan included data back up . when i went to confirm that they told me that even though i had data back up included in my plan . i really didnt have it because i had to manually go in my phone to access the service wish was not explained to me at the time of purchase.this is the third phone i had to get replaced by cricket. with in 9 months. they showed no concern for me either and was very nonchalant. it seemed as if i was irritating them and im the one with the broke pockets. yeah crickets cheap and so is there service customer service and phones for that matter . long story short you get what you pay for. CRICKET IS THE WORST !!!!!!!!!!!!!!




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