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Cricket Wireless Complaint - Cricket Bridge Pay - Zte Grand Max
Cricket Wireless Complaint

Cricket Wireless Complaint

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Cricket Bridge Pay - Zte Grand Max


I've been a loyal Cricket customer for years and really haven't had many problems until they merged with AT&T. I recently did a bridge pay and got ripped off. I paid twenty dollars July 10th and went in a Cricket store on the 18 to pay the remaining 40. I was blindsided and shocked to find out that I had to pay the entire 60 to get my account of suspension. Bc I didn't pay the remaining balance by the 17th my earlier payment was forfeited and my account reset as if I hadn't given them anything. Which really wouldn't have been a problem had i been informed of that before I made the bridge pay agreement. Now I'm out of the extra money and my due date has been changed from the 11th to the 17th. The Customer service is horrible, the agent didn't inform me of all these stipulations around bridge pay bc I've done bridge pay with the "old" cricket and it's nothing like it is now. The customer service agents made me take the brunt of their mistake bc they didn't do their job which is to inform the client of the policies before not after the agreement. Not to mention that you can't understand anything they say bc they outsource these customer service jobs out of the United States which should be a problem for all of the customers here anyhow. But that's another issue. Crickets customer service isn't there for the consumers it's there to benefit the company which will be the reason that they go out of business. Bc this is one customer that will not lay down and accept this bs from a company that I'm paying with my hard earned money I'm already looking into other pre paid companies like Boost and Metro anyone who would appreciate the consumers that pays their bills. Anyway I should've seen this coming when the merge happened and they forced the customers to buy new phones and take the brunt of their selling to stay afloat then. I'm sure they're losing more and more customers by the day bc they are very shady.


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