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Cricket Wireless Complaint - Cricket Stinks - Bad Customer Service
Cricket Wireless Complaint

Cricket Wireless Complaint

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Cricket Stinks - Bad Customer Service


My phone broke, I had insurance. I thought it was stupid to buy insurance but did because the phone was $500+. Of course there's a $200 deductible. I probably could have bought a used phone for close to that. Anyway, you go to the physical store and all they do is call the general 1-800 customer service number and hand you the phone to wait for 1/2 hour through a few transfers and a dropped call and providing my info 2 times. Turns out they outsource the insurance so Cricket technically doesn't really have to deal with you - that's considered someone else's problem. Received new phone OK but won't activate. Go to Cricket store, same thing - call customer service. Number they punched in was for something else. Called number they gave, again wrong one for insurance phone. Third number, provide the serial #, etc. to 2 different people, again 1/2 hour - can't activate for some unknown reason. Went home and called next day, same thing. Finally called the main number to cancel - MIRACLE, they CAN activate the phone for me now, it evidently "just wasn't scanned at the store". But I saw them scan it!!! Store personnel who can only hand you a phone to another person who can do nothing after passing you around to several others and can only fix the problem when you're leaving. Evidently they save their best employees to run their cancellation line. On to Boost Mobile.


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