Cricket Wireless Complaint

Cricket Wireless Complaint

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Cricket Wireless,, problem giving refunds to people who never recieved service. - online shopping


Michael 717075, is a supervisor in the cancelations department. he was very professional. As for his co-workers at cricket, "billing departments, customer service, etc." very unprofessional. It is very convenient for them to leave out specific documentation regarding credits that they offer you. I was initially offered a $50 credit to go towards my next months bill... I turned down the offer of the credit because I was in the process of getting my refund reviewed... These representatives from cricket never contacted me again regarding my refund but they definitely documented in their system that they contacted me and notified my about my refund request denial. I called and was on the phone with their customer service reps for about an hour n a half and then was offered a $10 credit... I told her that the ten dollar credit wasn't good enough and that I wanted the initial $50 I was offered... she then tells me that she can only give me a $20 credit... I then assure her that I want my $50 and that the $20 offer is unsatisfactory. She then asked me if I want to be transferred to crickets cancelation department because they would be able to give me my $50 credit with no problem... I then expressed to her that I would not like to be transferred, but she transferred me anyway. I then talked with a representative from the cancelation department and he told me that they cant give me any credit and that they can only escalate the situation...


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