Cricket Wireless Complaint

Cricket Wireless Complaint

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Cricket is horrible in customer service - cricket $35 dollar plan


Not a happy customer at ALL. In July 2014, I called the 800 cricket number. 'The guy said there was no problem taking my phone service off automatic top up. I paid with my credit card but did not want the next month to automatically be billed as I was not going to have money on my card that month. He did not process the removal correctly the day after it topped up in August 2014 which over drafted my bank account and I was in the hospital having surgery, I finally got a text that evening saying not able to top up. I also got overdraft fees from my bank all three times the cricket system attempted to top up which I had asked them to stop this!! I called and spoke to a manager. I had to explain four times over what was happening before I finally got the manager I asked for from the start. She took automatic top up off my account but I still got over draft fees even after my father durring that phone call paid with his credit card. That manager said she would give me a credit which never happened. I am really upset now, today my brother paid with his credit card so I can make calls from the hospital which is long distance from my home and I am not able to call directly from the hospital with out a huge phone bill. We both talked to Cricket from my cell phone today and they took his credit card payment three times now but my phone is not topped up. Every time I call, I have to go through everything over and over again. When I ask first thing to speak to a manager, they refuse to put a manager on the phone, after talking to three people this time I hung up. This company needs to get its act together. They have taken authorized card payment information three times today and I still DO NOT HAVE SERVICE. This is horrible customer service.


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