Cricket Wireless Complaint

Cricket Wireless Complaint

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Cricket not wanting to refund me my money


I am not a cricket customer however my son 9th Birthday was approaching and I wanted to get him a cell phone so I decided to go with cricket, boy was that a bad idea. I purchased a iPhone online and when checking out you have the option to opt for 2day shipping. Well when I never received a email informing me the phone was shipped out I decided to give them a call to ask wat was going on, the reps have very bad customer service. They informed me that the phone has not left the warehouse yet, now if I was not trying to surprise my son for birthday and was under the impression there was a 2day shipping I would not have been upset. So o decided to just go ahead and have them cancel my order. The rep told me that since I am canceling my order and the phone has not been shopping that o should receive my refund within 1 hr or so and if I do not then to give them a call back, well of coarse I did not receive so waited another day and have them a call back, once I spoke with someone I was told that the girl I spoke too the night before did NOT cancel the order!!!!!!!! So after speaking to several people the order was finally canceled, I was given a 5-7 day grace period for my refund of $251.99, well here it is day 10 and no refund! Every time I call and speak to someone they ALL give me different information, one rep says
They don't see a refund issued the other rep says a refund has been issued! I'm
Annoyed and highly upset! They try their hardest not to allow you to speak to a supervisor. It's just horrible I would NEVER refer anyone to cricket wireless


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