Cricket Wireless Complaint

Cricket Wireless Complaint

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Customer service stinks! - Samsung Galaxy Express


I purchased a Samsung Galaxy Express from Cricket Wireless .com only to find out after I received it that I couldn't port my old number to this new phone so I was told I needed to buy a new phone and return the other one. I called customer service to find out how to return the phone, and after four calls to customer service the same day, 8/6/14, I was given an address to ship the phone to. After many, many more calls to Cricket Wireless customer service, they could not locate the returned phone. Finally I tracked down the phone number for the company they told me to ship the phone to, and called them. They no longer had a business relationship with Cricket Wireless when they received the phone and so the phone was forwarded to a company in Texas. That company told me they don't have the phone. There fore because of Cricket Wireless customer service, the phone is lost, and in order to get a refund I had to do a credit-card charge back. Whatever you do, hope that you won't need Cricket Wireless customer service because they STINK!


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