Cricket Wireless Complaint

Cricket Wireless Complaint

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LIARS & HORRIBLE CUSTOMER SERVICE - Deezer Music


HORRIBLE CUSTOMER SERVICE AGENTS THAT LIE!! I have been a faithful and loyal customer with multiple lines. Back in January 2015 I was switched from the old service to the new one. In the new service I was not longer able to receive Mauve music. I called and was told that in order to get my music that I had purchased and downloaded that I had to switch to Deezer music. Since I was upset & dead set against it I was told that I would receive the Deezer music for free for 90 days. So please tell me why in the world am I being charged for it now. Since I refuse to pay for the Deezer my phone is off. Mind you I have already paid my regular bill amount. However since I didn't pay the $65 for Deezer my phone is now off. I called to speak to a supervisor. The first agent kept me on the phone for 15 mins. Than Claudia (# 6631) got on the phone & stated she was a supervisor. I asked for her id # if she was a supervisor. She placed me on hold & got a supervisor. Frank Vuerrero (#5264) got on the line. I asked for his id #, company email address since he was a supervisor. He told me that he was not allowed to give out that information. Frank also told me that he was not allowed to give me the name of the call center plant manger, district plant manger, their id number, phone numbers or email address. As much as I hate to leave cricket because I have been with them for so long. I AM LEAVING CRICKET & TAKING MY LINES WITH ME ALONG WITH THE OTHER FOUR ACCOUNTS THAT EACH HAVE THREE LINES ON THEM!! HORRIBLE SERVICE & AGENTS THAT LIE JUST TO MEET THEIR NUMBERS!!


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