Cricket Wireless Complaint

Cricket Wireless Complaint

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LIES & HORRIBLE CX SERVICE


I have been a loyal customer of Cricket for 6 years. Back in Jan. 2015 I was switched from the old cricket service to the new cricket service. When they switched me to the new service I was told that in order to retrieve the music that I had purchased in Mauve Music I had to subscribe to Deezer Music (their new music service provider). Becasue I was not happy with the switch and not being able to retrieve my music that I would receive Deezer music for free for (90 days) 3 months. So I switched because I really wanted my music. 03/06/2015 I asked to speak to a supervisor when the first agent got on the phone. 12:23 minutes later another agent by the name of Claudia (ID # 6331) got on the phone pretending to be a supervisor. When I asked her if she was a supervisor she asked me to hold on while she got me another supervisor. 21:53 minutes later Frank Vuerrero (ID # 5264) got on the phone. Frank told me that he can not give me his supervisor name, id number or email nor could he give me any information for the call center plant manager or manager over him.

I DID NOT WANT DEEZER MUSIC & ONLY AGREED TO SUBSCRIBE TO IT IN ORDER TO RECEIVE MY MUSIC. Now I'm being told I will have to pay $65 in order to have my phone service turned back on because I refuse to pay the amount for the Deezer account on my lines.


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