Cricket Wireless Complaint

Cricket Wireless Complaint

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Lack of customer service


On January 14th a chat began with your rep from cricket (Josh)between Daniel Price. We have a copy of the transcript to prove that your rep was in error. He was suppose to Suspend the service however he Cancelled the service. We are no longer able to retrieve the original number ( 312 376 6828).

On February 22nd called your 1800 number on behalf of Daniel who was on skype as I spoke to a Rosa. We spent over 2hours on the phone explaining the situation and trying to resolve the issue. Rosa was very good at trying to resolve however due to "the system upgrade" which I might add is the generic answer to problems can seem to be resolved. The solution seemed to be is to go to a store and 'hopefully' they could resolve the problem. The numbers : 6305348989,6307901620,and 6307901446 were numbers that were not in service. I further insisted that a credit was to be created since it was over 2hrs. She was only authorized $10. Which was unacceptable. Since over 2 hrs had past and a new account could not be created. I then asked to speak with a supervisor. I was put oh hold for 20min and briefly spoke to an Adrian for less than 5 min before being disconnected for whatever reason. I then called back to the 1800 line and spoke to an Arlene who could not bring up the file after repeatedly giving the 'secret question and answer in which 2 other reps was able to be successful. Another 26 min was lost as she could not find the Supervisor 'Adrian'. The whole process was over 3hrs with no resolution. I am extremely upset / frustrated that after all this in which we were very polite courtesy to ALL of the reps all was offered was $10. Daniel was told he could suspend for 60days and retrieve his number he is now unable to use his phone when he gets back to contact his daughter or his Dr. I insist on an immediate response. We be more than happy to email/fax the transcript from the chat line

Regards
Frances


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