Cricket Wireless Reviews and Complaints All Reviews

Neil's Picture Comment by Neil  0

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It's too bad you can't rate lower than a 1. I activated my Boost phone yesterday, did it all online, and was done in 5 minutes. I got my daughter a cheap Cricket phone to use with their $25 a month service advertised on their website. When I tried to activate online it said I needed to call them. So I called the number it said to. After being on hold for over ten minutes the person I spoke with told me I needed to talk to customer service and to call a different number. I did that. Sat on hold. Talked to a service rep who said I was at the wrong department and transfered me to the wireless department. That person said they didn't offer the $25 a month plan anymore, but offered a $30 a month one. However, the $25 one included unlimited long-distance/voice, text, and caller-ID. The $30 plan was just unlimited voice/ld. I asked why the $25 service was still advertised on their website and literally pulled up the site and read it off to her. She checked my zip code and said it was suddenly available, but she'd have to transfer me to another department to have the phone cleared and then they would transfer me back to her and she would finish it up. So I'm transferred again and this person says they no longer offer the $25 a month plan and the other rep didn't know what she was talking about. She transferred me (YET AGAIN!!!) to someone else who told me the $25 plan was no longer available. After going through yet the same explanation as before he checked my zip and said whoops, it is available, but I'd need to be transferred to the department I was transferred to two transfers ago. I think the actual job of the Cricket reps isn't to help people, but to put them into an infinite loop of transfers so that they get frustrated and just give up. That's what I did. I returned the phone and will just set my daughter up on Boost as well. Reminds me of two things I've always been told: 1. You get what you pay for. 2. Indians are incredibly difficult to understand.

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