Cricket Wireless Reviews and Complaints All Reviews

Lazer77's Picture Comment by Lazer77  0

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This company is awful. Nothing but trouble for my girlfriend and I since she switched over to them. Honestly its ridiculous how the employees have ABSOLUTELY no idea what they are talking about.We live in Bluffton, SC, but stay in Aiken, SC for school. We realized we were on roaming in Aiken, SC, the idiots at the Bluffton store told my girlfriend if she buys a new phone, it will get rid of the roaming because the towers were newer than the phone or some other stupid reasoning. She bought an $80 phone, she was still on roaming. They would no refund her money. Then they told us to do *228 once and we will be able to get roaming service anywhere. We did that, the next time we went home and came back up, no service again of course. We called and they kept saying do *228 and it never worked because there was no service to call from. They told us the nearest service area is Greensboro, we drove over an hour and a half there to find out there is no service in Greensboro, in fact there isn't even a Cricket store. We called from my phone, they instantly fixed the problem. So we drove 100 miles, wasted 90 minutes of my DAY OFF trying to get this phone fixed because another idiot at customer service told us to drive this long way. So 3+ hours of my day off wasted, 200 miles of gas wasted. I called to complain, and maybe get reimbursed, I spoke to Ron (employee number 39427), this guy literally gave me an attitude the whole time, saying I shouldn't have listened to the customer service representatives and that I always need to do *228 when I leave the home area because its "on the website". If that is true, why don't the stupid employees know this? ANY OF THEM?! This company is awful, we are switching to another company because literally they pull people off the streets to work at this company who know nothing about phones or the company. DO NOT USE CRICKET!

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