Cricket Wireless Support Ticket

prepaid account - Cricket Wireless Phone Service (if you can call it that)

Created By: Mazarous's Picture Mazarous Last Reply: Mazarous's Picture Mazarous
Priority Level: [High] Status: [Open]
Created: 4 weeks ago Last Updated: 2 weeks ago
Department: N/A Replies: 0
Product: Cricket Wireless Phone Service (if you can call it that)

I paid for a prepaid account. I could not get service even though I was promised I could get it. Now I cannot get a refund. I had to go back to Verizon. Now I am out of $154 for a phone I cannot use because the one tower in my area does not work from my address.

Got 2 phones from cricket in Winder Ga. Was told I would get service. Showed me map. Got home tried to call .Got message (emergency call only) I immediatyely went back to Cricket. They removed and replaced Bat. Went home Same problem.Found it does this when no signal. Back to store and asked to return it. Told I need to go thru customer service. On the phone with customer service I was told to wait till AM and try it again .Service may be conflicting with old service. AM same problem. Called again Got someone in ICELAND. After long period.Told to contact Warranty to return. Then told to take it back to store. Store says the $154. Not refundable after 1 day. This was charge for air time. Phone was free. Explained problem was reported 1st. day .But still refused refund. I'm out all this money .And my Verizon phone is canceled. Now I need to put out again to get another phone.
678) 425-0721
John & Sally Mazarous or contact Brenda with Call for Action at fox 5 news at 404-879-4578


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